Gainsight

APRIL 30, 2019

Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. Customer Retention Rate (CRR). Customer Satisfaction Score (CSAT). Customer Acquisition Cost (CAC). Customer Retention Rate. WATCH THE WEBINAR.

Metrics 65

Metrics Net Promoter Score Management NPS 65

Oracle

OCTOBER 17, 2019

This is a preview of the on-demand webinar, Best-in-Class Customer Journey Management: How to Deliver Truly Connected Service Experiences. Delivering a truly connected service experience is integral to managing today’s customer journey. improvement in year-over-year customer referrals.

Customer Journey 44

Customer Journey Effort Score Webinar Social Media 44

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. B2B Customer Journey Touchpoint Mediums. Touchpoints may involve any medium you use to interact with customers, including: Search engine marketing.

Touchpoint 115

Touchpoint Customer Journey B2B Customer Journey Mapping 115

Gainsight

MAY 13, 2020

Ashvin dived in on how he is using Gainsight to identify the best swarm strategy including applying our COVID-19 workflows to segment customers based on their level of impact to drive better predictability to prevent churn. If one of those spokes is not in line, the customer cannot propel forward. What is ‘The Build Trap’?

Roadmap 59

Roadmap ROI NPS Customer Success 59

Amity

MARCH 20, 2016

Collaborate on the customer roadmap. Provide a ‘long term’ view to the customer for revenue production. Create opportunities for customer to be successful and measure against their objectives. Always show the customer the roadmap and how they can continue to get better with your service.

Roadmap 60

Roadmap Webinar Measurement Customer Retention 60

Think Customers

MAY 13, 2020

Leaders who can orchestrate digital tools into roadmaps and strategies can take the lead. Let’s continue this discussion when Shep Hyken is the featured guest on TTEC’s live webinar, Rise Above the Chaos in Uncertain Times , on May 14th 12:30PM ET. 2: Embrace change and charge.

Customer Service 52

Customer Service ROI Roadmap Innovation 52

ChurnZero

JANUARY 10, 2020

Heather will be responsible for leading the global customer success and services strategy to ensure alignment with corporate goals and initiatives. This will require her to drive cross functional initiatives and develop a roadmap to strategically engage, retain, and scale positive customer experiences.

2020 52

2020 Chief Customer Officer Customer Success Leadership 52

Gainsight

OCTOBER 30, 2018

Obtaining funding from venture capital (VC) firms is part of the roadmap for a lot of SaaS companies. If you’re one of the many trying to attract investors, you need to pay close attention to your customer attrition just as they will. You can prevent this spread of negative influence by investing in a customer retention strategy.

ROI 61

ROI Customer Retention Social Media Roadmap 61

SmartKarrot

OCTOBER 19, 2022

Partnering with the Sales and Product teams to define product goals and Tread’s roadmap. Educate the clients’ workforce and hold webinars to ensure everyone knows how to use the Workplace application. Successfully onboard new modules for customers, delivering ‘go –live’ dates on time.

Customer Success 19

Customer Success Roadmap Banking Webinar 19

SmartKarrot

JANUARY 7, 2022

As a Vice President of Customer Success, you will build and lead a world-class customer success team. Create a company-wide culture of Customer Success through cross-departmental collaboration (marketing programs, product roadmaps, financial forecasting). Define and optimize the customer lifecycle.

Customer Success 19

Customer Success Roadmap Consulting Customer Satisfaction 19

Amity

FEBRUARY 23, 2016

Clear Roadmap/Expectations/Next Steps. From setting up their software to establishing an account, there should be a clear road upon which the customer is driving, with a navigator (you) on board giving directions. Register for Kia's upcoming webinar, Improving Customer Retention by Managing the Customer Journey.

Entertainment 63

Entertainment Loyalty Roadmap Customers 63

InMoment XI

OCTOBER 10, 2023

A high NPS indicates that you have a large number of promoters, signaling strong customer loyalty. This often translates to increased revenue, word-of-mouth referrals, and robust customer retention. Given its direct correlation with business growth, NPS stands as a pivotal measure in customer service evaluation.

Metrics 260

Metrics Net Promoter Score Customer Service Effort Score 260

Gainsight

OCTOBER 17, 2019

I sat down with Ajay Agarwal , Partner at Bain Capital Ventures, and he put it very well: “The way Product is talked about in the boardroom today reminds me a lot of how customers were talked about ten years ago. Nothing quantifiable—highlights in releases, roadmaps, tradeoffs.

Metrics 45

Metrics Presentation NPS Roadmap 45

SurveySensum

OCTOBER 5, 2020

A customer journey is a path of several stages that your customer goes through before arriving at that final activity of purchase. . In the above typical B2B SaaS customer journey, a customer attends your webinar and finds out about your product. You implement the product and onboard them.

Customer Journey 52

Customer Journey B2B Net Promoter Score NPS 52

ChurnZero

FEBRUARY 25, 2020

Customer retention and churn prevention starts at the beginning of a customer’s journey with your company in onboarding. This crucial first interaction time between you customer, your product and your team establish the groundwork that can jumpstart success or accelerate failure. . Customer Success Around the Web.

Webinar 59

Webinar Customer Retention Return on Investment Roadmap 59

Gainsight

FEBRUARY 2, 2024

Companies engaging their customers with up-to-date product information and success content are reducing churn, decreasing support costs, and improving customer satisfaction. In short, customer training leads to customer retention. Unfortunately, webinars are also too often used as marketing tools.

Seminar 52

Seminar Webinar Document Consulting 52

SmartKarrot

MAY 10, 2021

Working on new customer onboardings to map their business needs and design bespoke centered solutions tailored to their use cases and business logic. Collaborate with customers in a highly strategic manner to develop their success roadmap for the first 12 months of adoption and beyond. to increase their utilization features.

Customer Success 10

Customer Success Roadmap ROI Workshop 10

SmartKarrot

NOVEMBER 23, 2020

Apply here: [link] Role: Customer Success Manager Location: London, GB, United Kingdom Organization: Cision As a Customer Success Manager, you will be accountable for the overall customer health and experience of a portfolio of customers, which may be subject to changes in client profiles and sizes over time.

Customer Success 10

Customer Success Leadership Roadmap Customers 10

SmartKarrot

JUNE 25, 2021

Apply here: [link] Role: Enterprise Customer Success Manager (UK&I) Location: London, England, United Kingdom Organization: Miro As an Enterprise Customer Success Manager, you will manage a portfolio of roughly 75 Enterprise customers. Maximize customer retention metrics.

Customer Success 10

Customer Success Roadmap Leadership Document 10

ChurnZero

AUGUST 23, 2019

Customer Success) and it is even more critical to build out “Customer Success Operations”. To talk about this newer role and shed some light on the evolution of Customer Success Operations and how it can impact SaaS businesses, we hosted a well-attended webinar earlier this week with Jason Conrad from the Customer Imperative.

NPS 40

NPS Customer Success Sales Metrics 40

Gainsight

SEPTEMBER 6, 2022

The product team , for example, needs data to understand how people are using the product, learn which features are driving the most value or causing friction, and use the insights to determine the product roadmap. Understanding the patterns that cause customer stickiness is a huge factor for durable growth. Register today.

Customer Success 10

Customer Success Roadmap Sales 2022 10

Gainsight

APRIL 16, 2020

How can we marshal our engineering capacity to the fight for customer retention and through that for our company’s survival? Obviously, a strong roadmap that adds valuable features and improves quality will help with retention. But customer retention is imperative, especially in a downturn!

Customer Retention 52

Customer Retention Roadmap Healthcare Webinar 52

SmartKarrot

JUNE 30, 2021

This information needs to be via personalized engagement, webinars, digital communications, interactions face to face, and more. This communication needs to be relevant to customers and be of value in the situation. This customer data can be the base of your campaigns and communications. Communicate in a relevant manner.

Social Media 10

Social Media Roadmap Customer Success Metrics 10

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer Growth & Expansion.

Customer Success 66

Customer Success Metrics E-support Leadership 66

Amity

OCTOBER 31, 2016

I’m the VP, Customer Success here at Uberflip. The first being product adoption, the second being customer retention, and the third being customer expansion. It might help to start with a bit of a history, give that, relative to other teams here at Uberflip, Customer Success is still very new.

Customer Success 0

Customer Success Customers Definition Metrics 0

ChurnZero

JANUARY 17, 2020

This could mean that your customer isn’t realizing the full value of your product. . This same customer data can prove valuable for both your product and development teams, especially when your team is creating a product roadmap. . . “We Upcoming Webinar: How to Streamline Onboarding to Reduce Churn.

Metrics 72

Metrics Customer Success Insights Webinar 72

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer Growth & Expansion.

Customer Success 48

Customer Success Metrics E-support Leadership 48

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer Growth & Expansion.

Customer Success 48

Customer Success Metrics E-support Leadership 48

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer Growth & Expansion.

Customer Success 48

Customer Success Metrics E-support Leadership 48

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer Growth & Expansion.

Customer Success 48

Customer Success Metrics E-support Leadership 48

Amity

MARCH 19, 2014

You’ve probably read your fair share of information online about customer success. Specifically, and especially, if you are a SaaS company – there are several articles, whitepapers, webinars and blog posts that state how critical customer success is to your survival. Customer Growth & Expansion.

Customer Success 54

Customer Success Metrics Leadership Customer Satisfaction 54

Thematic

MARCH 29, 2020

That is, they need to be convinced that what you are sharing with them will not only help the company and the customer, but that the insights will allow them to do their job more successfully. Tip: Our webinar “Proving the ROI of CX ” has 5 keys for turning insights into action and influencing stakeholders. Customer in the room.

Feedback 111

Feedback E-support Metrics Insights 111

ProProfs Chat

SEPTEMBER 13, 2019

Two of the best ways to drive feature adoption are: by educating your customers (either through blog, webinars or any other type of content). But, the question is, why feature adoption is essential for SaaS customer service? How do you build customer success? How does the focus on customer success impact a company?

Customer Service 55

Customer Service Net Promoter Score Metrics Omnichannel 55