Customer Retention NPS Roadmap Webinar 
Gainsight
APRIL 30, 2019
Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. Customer Retention Rate (CRR). Customer Satisfaction Score (CSAT). Net Promoter Score (NPS). Customer Acquisition Cost (CAC). Customer Retention Rate.
Gainsight
MAY 13, 2020
Ashvin dived in on how he is using Gainsight to identify the best swarm strategy including applying our COVID-19 workflows to segment customers based on their level of impact to drive better predictability to prevent churn. If one of those spokes is not in line, the customer cannot propel forward. What is ‘The Build Trap’?
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SurveySensum
OCTOBER 5, 2020
A customer journey is a path of several stages that your customer goes through before arriving at that final activity of purchase. . In the above typical B2B SaaS customer journey, a customer attends your webinar and finds out about your product. Click here to know more about the customer journey .
InMoment XI
OCTOBER 10, 2023
Consider a customer’s feeling of being valued or their sense of trust in a brand. While these emotions are abstract, metrics like the Customer Satisfaction Score (CSAT ) or Net Promoter Score (NPS) can quantify them, giving businesses a clearer picture of their customers’ sentiments.
Gainsight
OCTOBER 17, 2019
I sat down with Ajay Agarwal , Partner at Bain Capital Ventures, and he put it very well: “The way Product is talked about in the boardroom today reminds me a lot of how customers were talked about ten years ago. Nothing quantifiable—highlights in releases, roadmaps, tradeoffs. Chart representing the NPS of users using Gainsight NXT.
ChurnZero
AUGUST 23, 2019
Customer Success) and it is even more critical to build out “Customer Success Operations”. To talk about this newer role and shed some light on the evolution of Customer Success Operations and how it can impact SaaS businesses, we hosted a well-attended webinar earlier this week with Jason Conrad from the Customer Imperative.
Thematic
MARCH 29, 2020
Customer surveys are useful to keep a pulse on things, to get continuous feedback as you are improving your product, or to quickly get feedback on a specific aspect of your product. If you are in a highly competitive space, companies like ROIRocket provide double-blind NPS surveys via panels to get deeper insights.
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