Customer Retention Customer Satisfaction Roadmap Webinar 
Totango
AUGUST 23, 2022
B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. Providing tutorial tips to answer customer questions and encourage greater product adoption. Delivering customer support. Customer Success Communities.
Oracle
OCTOBER 17, 2019
This is a preview of the on-demand webinar, Best-in-Class Customer Journey Management: How to Deliver Truly Connected Service Experiences. Delivering a truly connected service experience is integral to managing today’s customer journey. improvement in year-over-year customer referrals.
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Gainsight
APRIL 30, 2019
Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. Customer Retention Rate (CRR). Customer Satisfaction Score (CSAT). Customer Acquisition Cost (CAC). Customer Retention Rate. WATCH THE WEBINAR.
InMoment XI
OCTOBER 10, 2023
The Importance of Measuring Customer Service Metrics Customer service metrics are the backbone of any successful customer-centric strategy. They provide invaluable insights into customer satisfaction, customer loyalty , and overall experience. Furthermore, these metrics act as a compass.
ChurnZero
JANUARY 10, 2020
As Chief Customer Success Officer, Lisa will represent the voice of the Forcepoint customer, working cross-functionally to reimagine how leading cybersecurity companies should engage with their customers. Upcoming Webinar: How to Streamline Onboarding to Reduce Churn. Who else would you add to the list? . .
SmartKarrot
JANUARY 7, 2022
Create a company-wide culture of Customer Success through cross-departmental collaboration (marketing programs, product roadmaps, financial forecasting). Drive Customer Success outcomes through increased renewal rates and account growth, and reduced churn. Define and optimize the customer lifecycle.
SurveySensum
OCTOBER 5, 2020
A customer journey is a path of several stages that your customer goes through before arriving at that final activity of purchase. . In the above typical B2B SaaS customer journey, a customer attends your webinar and finds out about your product. Click here to know more about customer satisfaction.
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