Education Services Group

JANUARY 28, 2022

Let’s just say if you missed our first Customer Success Unlocked webinar of 2022, you’re going to want to keep reading and watch the session on-demand ! and “what should our content roadmap be?” and “what types of customers should we be targeting?”. Speaker: Chris Hicken , CEO & Co-Founder of Nuffsaid.

Webinar 52

Webinar Roadmap Customer Success Feedback 52

Experience Investigators by 360Connext

JUNE 22, 2021

Five ways to understand at-risk customers. You may not be able to stop all of your at-risk customers from leaving you, but you can learn a lot about how to avoid putting future customer relationships at risk! Identify what happens when a customer defects. Seek feedback when a customer leaves.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

Think Customers

MAY 13, 2020

Leaders who can orchestrate digital tools into roadmaps and strategies can take the lead. Let’s continue this discussion when Shep Hyken is the featured guest on TTEC’s live webinar, Rise Above the Chaos in Uncertain Times , on May 14th 12:30PM ET. 2: Embrace change and charge.

Customer Service 52

Customer Service ROI Roadmap Innovation 52

ChurnZero

FEBRUARY 25, 2020

Customer retention and churn prevention starts at the beginning of a customer’s journey with your company in onboarding. This crucial first interaction time between you customer, your product and your team establish the groundwork that can jumpstart success or accelerate failure. . Customer Success Around the Web.

Webinar 59

Webinar Customer Retention Return on Investment Roadmap 59

Gainsight

SEPTEMBER 6, 2022

First, grow the business through existing customers via renewal and expansion. This is essentially customer success, and it can often be one of the easiest methods to grow since the cost of expanding a customer relationship is much cheaper than closing a new one. Second, make your product the best sales engine possible.

Customer Success 10

Customer Success Roadmap Sales 2022 10

SmartKarrot

JUNE 30, 2021

This is through product education, better onboarding, customer relationships, and improved adoption. This means customers who come from freemium or free trials. This information needs to be via personalized engagement, webinars, digital communications, interactions face to face, and more. Time to Value.

Social Media 10

Social Media Roadmap Customer Success Metrics 10

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer Growth & Expansion.

Customer Success 66

Customer Success Metrics E-support Leadership 66