Avaya

JUNE 9, 2017

” Well, we’d like to put a new-age spin on this: “If an organization implements a digital transformation plan without a strategic roadmap, does it have an impact?”. In this webinar, English doubled down on: Gaining an understanding of what discovery engagement is and why it’s critical to organizational success. In the webinar.

Roadmap 41

Roadmap Workshop Webinar 2021 41

Gainsight

FEBRUARY 26, 2024

While customers, or accounts, have a few significant lifecycle moments, users vary greatly in terms of specific user types, product needs, and daily usage. User journeys can include granular mapping to key features, re-engagement if users go dark in your product, and outreach such as one-to-many webinars or feature release notifications.

NPS 52

NPS Touchpoint Customer Journey Effort Score 52

ChurnZero

APRIL 8, 2020

When it comes to product development, weighing customer ideas and feature requests against your own vision and priorities on the roadmap is always a delicate balancing act. Upcoming Webinar: Lessons Learned: A Reflection in Customer Journey Mapping. dence to own their role in the customer relationship.

Customer Journey Mapping 81

Customer Journey Mapping Roadmap Customer Journey Customer Success 81

Gainsight

AUGUST 6, 2021

Preparing your CS teams for an upcoming release is crucial to ensure that they bring awareness to your customers and the Product team has a partner who can help measure adoption. Ensuring visibility into your product roadmap and building a communication channel will keep your CS teams informed on what’s coming and what they should expect.

Customer Success 52

Customer Success Roadmap Feedback Metrics 52

SurveySparrow

NOVEMBER 29, 2023

In-depth market research is crucial to identify and respond to changing customer preferences. Companies strive to build lasting customer relationships by prioritizing their needs. Customer-Centric Concept: Building strong customer relationships Prioritizing customer experience and satisfaction to foster brand loyalty.

Consumers 52

Consumers Innovation Loyalty User Experience 52

Wootric

MARCH 15, 2020

Your employees, your teams, are the key to your customer relationships. Now is the time to deepen relationships and partnerships with promoters. Guneet Singh, Director of Customer Experience programs at Docusign, spoke about this in a recent Voice of the Customer webinar. Take care of your people.

E Commerce 125

E Commerce E-support Chief Customer Officer Loyalty 125

Talkdesk

MARCH 12, 2020

Studio includes pre-built components that enable administrators to simply select and drop in contact center actions, such as a Salesforce data dip which collects context from the customer relationship management (CRM) database and uses that information to inform IVR responses, routing decisions or agent-customer interactions.

Omnichannel 60

Omnichannel Customer Journey Contact Center Management 60

Think Customers

MAY 13, 2020

Leaders who can orchestrate digital tools into roadmaps and strategies can take the lead. Let’s continue this discussion when Shep Hyken is the featured guest on TTEC’s live webinar, Rise Above the Chaos in Uncertain Times , on May 14th 12:30PM ET. 2: Embrace change and charge.

Customer Service 52

Customer Service ROI Roadmap Innovation 52

SmartKarrot

JULY 28, 2022

Establish relationships with key customer stakeholders to drive further product adoption. Work with customers to develop a success plan that outlines how Continu will be addressing their critical needs both immediately and in the future that includes metrics for success. Drive adoption metrics throughout the customer journey.

Customer Success 19

Customer Success User Experience Roadmap Customer Relationships 19

Oracle

JANUARY 15, 2021

Travis Pelleymounter , Vice President of Tickets Sales & Service and Christina Kori , Digital Marketing Manager for the Tampa Bay Lightning, joined me for an Oracle Customer Spotlight Series webinar in advance of the first game of the new NHL season.

Sales 52

Sales Marketing Sports Roadmap 52

Totango

JANUARY 7, 2020

Consider sharing customer stories, reviews of features that helped customers achieve specific business goals, product roadmap sessions, new feature releases, customer webinars, community posts, and blogs detailing best practices. Your Customer Onboarding Workflow Should Deliver Value.

Roadmap 72

Roadmap Customers Customer Success Metrics 72

SmartKarrot

SEPTEMBER 3, 2021

Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls. Develop a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment. Learn and share industry best practices in order to solve customer needs. Manage a group of APS clients.

Customer Success 19

Customer Success Roadmap Document Webinar 19

inmoment

JUNE 1, 2020

The global pandemic has led to a shifted relationship between businesses and their customers. Globally, brands have grappled with how to navigate through these turbulent times and emerge with customer relationships intact. These kinds of actionable insights will inform your business roadmap and propel your brand forward.

Customer Experience 69

Customer Experience Feedback Insights NPS 69

SmartKarrot

JUNE 18, 2021

Interact with existing customers to identify pain points, prioritize business opportunities, and productize solutions to ensure customer success. Effectively communicate customer learnings to the sales and product team to help direct the roadmap of the company. Review meetings, creating roadmaps and strategy review.

Customer Success 10

Customer Success Roadmap Leadership Customer Satisfaction 10

SmartKarrot

MAY 24, 2021

Engaging with the Product Team to understand roadmap and implications for clients and advocate for the clients’ feature needs. Empower customers to connect their goals and challenges with the solution in Powtoon. Lead online webinars & demos to educate customers on the features of the product.

Customer Success 10

Customer Success Roadmap Webinar Customers 10

Centercode

SEPTEMBER 24, 2019

Customer Validation (CV) is one of the main ways product managers are generating insights about their target market. But without a process for collecting and organizing customer data, it’s difficult to guarantee your insights will fuel your product management goals. Watch the Product Management Webinar Now.

Management 55

Management Roadmap Webinar Feedback 55

ChurnZero

FEBRUARY 25, 2020

A good customer onboarding process should…. Provide a clear roadmap – From the onset of your customer relationship you should share a strategic plan that outlines where you are going, and the steps needed to get there. To learn more about how to streamline onboarding to reduce churn – view this on-demand webinar.

Webinar 59

Webinar Customer Retention Return on Investment Roadmap 59

SmartKarrot

JANUARY 27, 2021

Develop, review and execute ‘Success Plans’ that roadmap the customer’s value and are reviewed quarterly during QBRs. Work with Success Team Members to maintain and deploy trainings, webinars, and content to support product education for publishers.

Customer Success 10

Customer Success Airlines Roadmap Customers 10

Gainsight

SEPTEMBER 6, 2022

First, grow the business through existing customers via renewal and expansion. This is essentially customer success, and it can often be one of the easiest methods to grow since the cost of expanding a customer relationship is much cheaper than closing a new one. Second, make your product the best sales engine possible.

Customer Success 10

Customer Success Roadmap Sales 2022 10

SmartKarrot

JUNE 30, 2021

This is through product education, better onboarding, customer relationships, and improved adoption. This means customers who come from freemium or free trials. This information needs to be via personalized engagement, webinars, digital communications, interactions face to face, and more. Time to Value.

Social Media 10

Social Media Roadmap Customer Success Metrics 10

Gainsight

JUNE 29, 2021

Whether it provides essential software or not, every SaaS company has to work hard to keep customers satisfied and continue to subscribe. The need for a team to manage customer relationships and needs became clear as companies started losing customers. Your new logo is someone else’s churn.

Customer Success 40

Customer Success Roadmap ROI Webinar 40

SmartKarrot

FEBRUARY 2, 2021

They provide the necessary training to their team of CSMs and CSLs and if needed also organize sales and customer relationship-oriented training from industry veterans. Chief Customer Officer. Customer marketing or account-based marketing are targeted towards a smaller group of customers of whom you have the most understanding.

Customer Success 8

Customer Success Chief Customer Officer Sales Customers 8

Amity

OCTOBER 31, 2016

When talking about where Customer Success fits in, I like to draw a circle around the customer because we are the guardians of the customer relationship. It starts with the engineering team: we want to build a product that doesn’t need us to tell the customer how to use it to be successful.

Customer Success 0

Customer Success Customers Definition Metrics 0

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer and CSM Onboarding.

Customer Success 66

Customer Success Metrics E-support Leadership 66

Alida

NOVEMBER 8, 2017

I realized a healthy, ethical, productive relationship could flourish between a vendor and customer. I was determined to change the vendor-customer relationship one company at a time—although it was quite the lofty goal. What’s on your roadmap for customer initiatives at Vision Critical?

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Workshop Leadership 50

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer and CSM Onboarding.

Customer Success 48

Customer Success Metrics E-support Leadership 48

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer and CSM Onboarding.

Customer Success 48

Customer Success Metrics E-support Leadership 48

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer and CSM Onboarding.

Customer Success 48

Customer Success Metrics E-support Leadership 48

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer and CSM Onboarding.

Customer Success 48

Customer Success Metrics E-support Leadership 48

ChurnZero

JANUARY 17, 2020

This could mean that your customer isn’t realizing the full value of your product. . This same customer data can prove valuable for both your product and development teams, especially when your team is creating a product roadmap. . . “We Are customers exporting large amounts of data from your product ?

Metrics 72

Metrics Customer Success Insights Webinar 72

Amity

MARCH 19, 2014

You’ve probably read your fair share of information online about customer success. Specifically, and especially, if you are a SaaS company – there are several articles, whitepapers, webinars and blog posts that state how critical customer success is to your survival. Customer and CSM Onboarding.

Customer Success 54

Customer Success Metrics Leadership Customer Satisfaction 54

Gainsight

JUNE 10, 2021

To create this targeted experience, it’s important to put together a bespoke program that involves multiple channels like email, webinar, and office hours in a way that’s best suited to your users. Of all the Values, Transparency is one that they find the most critical from customer engagement.

Metrics 52

Metrics Customer Success Customer Journey Measurement 52