Customer Relationships Metrics Roadmap Webinar 
Education Services Group
JANUARY 28, 2022
Let’s just say if you missed our first Customer Success Unlocked webinar of 2022, you’re going to want to keep reading and watch the session on-demand ! and “what should our content roadmap be?” and “what types of customers should we be targeting?”. Watch the recording of this webinar to catch up on the full conversation!
ClientSuccess
NOVEMBER 22, 2021
Surveys are a great way to collect customer sentiment and feedback throughout their journey for multiple reasons, the most significant being that they provide a distanced (aka not face-to-face) channel to deliver straightforward, unbiased input. eBook: 5 Ways To Surprise & Delight Your Customers.
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Lithium
DECEMBER 6, 2022
Thankfully, Khoros’ customer Airbnb has provided a perfect game plan. Podcast] Customer Experience As a Two-Way Conversation In this episode, Nate Jaffee (nateprayt) , Head of Strategy at Praytell , talks to us about customer relationships, customer expectations, and overturning the belief that the customer is always right.
Gainsight
AUGUST 6, 2021
Preparing your CS teams for an upcoming release is crucial to ensure that they bring awareness to your customers and the Product team has a partner who can help measure adoption. Ensuring visibility into your product roadmap and building a communication channel will keep your CS teams informed on what’s coming and what they should expect.
ChurnZero
APRIL 8, 2020
When it comes to product development, weighing customer ideas and feature requests against your own vision and priorities on the roadmap is always a delicate balancing act. Ultimately, if you’re looking to reduce churn and increase retention rates—and let’s face it, which SaaS company is not focused on these metrics?—developing
SmartKarrot
JULY 28, 2022
Establish relationships with key customer stakeholders to drive further product adoption. Work with customers to develop a success plan that outlines how Continu will be addressing their critical needs both immediately and in the future that includes metrics for success.
Totango
JANUARY 7, 2020
Such goals need to be specific and might include the time taken to meet implementation timelines, the percentage of license utilization, and other metrics to ensure the organization delivers a great experience for new customers. Your Customer Onboarding Workflow Should Deliver Value.
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