Beyond Philosophy

JULY 14, 2015

Sometimes we have a relationship we think is good, but it really isn’t. It’s true in friendships, marriages, and yes, even business relationships. There are some signs that your Customer relationship is all about you, or one-sided, and they are easier to spot than you think.

Customer Relationships 146

Customer Relationships Net Promoter Score Customer Centricity Webinar 146

CSM Magazine

FEBRUARY 9, 2022

Reuters Events are inviting you to join them for the next unmissable webinar in their Customer Service & Experience Leadership series! Are your customers’ experiences with your organization being impacted by a service strategy that doesn’t satisfy?

Customer Service Strategies 52

Customer Service Strategies 2022 Webinar Customer Service 52

Kustomer

NOVEMBER 10, 2023

You require a smart, user-friendly customer service platform that seamlessly integrates data and AI, giving you a holistic customer view. Welcome to the Kustomer Advantage Webinar – your gateway to unleashing the potential of data-driven customer service with our cutting-edge AI tools and technology.

Webinar 93

Webinar Customer Centricity Innovation Customer Relationships 93

Totango

APRIL 4, 2024

Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion. Read on for three key takeaways from this discussion, or listen to the no-holds-barred conversation by watching the full webinar on-demand.

Sales 89

Sales Customer Success Insights Webinar 89

ClientSuccess

APRIL 17, 2019

ClientSuccess will host Jay Nathan , Founding Partner and Managing Director of Customer Imperative , for this month’s customer success webinar series: Where should customer success live and who owns the number? This is the one of the hottest customer success topics in debate right now. and Who Owns the Number?

Webinar 45

Webinar Customer Success B2B Demo 45

Education Services Group

JANUARY 28, 2022

Let’s just say if you missed our first Customer Success Unlocked webinar of 2022, you’re going to want to keep reading and watch the session on-demand ! Watch the recording of this webinar to catch up on the full conversation! Speaker: Chris Hicken , CEO & Co-Founder of Nuffsaid.

Webinar 52

Webinar Roadmap Customer Success Feedback 52

InMoment XI

JULY 4, 2022

Internal Data: Most businesses will have a strong customer relationship management system (CRM) that will store all customer and behavioral data. For more in depth information on these four steps to building an ROI focused customer experience program, watch the full webinar here !

ROI 493

ROI Return on Investment Social Media Measurement 493

ClientSuccess

APRIL 17, 2019

ClientSuccess will host Jay Nathan , Founding Partner and Managing Director of Customer Imperative , for this month’s customer success webinar series: Where should customer success live and who owns the number? This is the one of the hottest customer success topics in debate right now. and Who Owns the Number?

Webinar 40

Webinar Customer Success B2B Demo 40

Influitive

OCTOBER 30, 2015

Then, identify where gaps and overlaps exist in the customer’s existing tech stack to assess how your product or service will truly benefit them. Chandar says this will create a genuine, emotive connection that is key to building successful long-term customer relationships. Focus on customer interaction.

Customer Relationships 79

Customer Relationships Engagement Marketing B2B 79

SurveyGizmo

OCTOBER 5, 2017

This week, alongside industry experts from Mastercard , AlienVault , and OpenWater , SurveyGizmo hosted an hour-long webinar that discussed the details of building an integrated customer experience program in a modern organization. ACCESS THE ON-DEMAND WEBINAR RECORDING HERE]. Session Highlights.

Webinar 65

Webinar Customer Experience Net Promoter Score Culture 65

Experience Investigators by 360Connext

JUNE 5, 2017

That’s why I’m so excited about my upcoming webinar with SAP , who understands how setting up the relationship from the beginning is one of the keys to success. They’ve asked me to share the 5 ways of sabotage, and how managing your customer relationships in the right ways makes a huge difference.

Sales 231

Sales Customer Experience Webinar Customers 231

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Read a blog daily, set a weekly time slot on your calendar to watch a webinar, or listen to a podcast episode while doing chores. Customer Onboarding: From Implementation to Time to Value. Customer Experience.

2021 111

2021 Customer Success Webinar Multi-Channel 111

Gainsight

JANUARY 4, 2024

Digital innovation is constantly shaping customer relationships, and Popmenu stands out for how it’s using Gainsight Essentials for its customer engagement and growth strategies. By empowering customers to make the most of its platform, Popmenu demonstrates value well beyond being a service provider to its customers.

Customer Engagement 52

Customer Engagement Engagement Webinar Customer Journey 52

Natalie Petouhof

JUNE 15, 2015

Tweet Is your brand following any of these best practices for customer experience management? Find out more at this webinar on 6 steps to superb customer experience management and here’s the research paper on best practices in customer experience management, technology, roles and the strategy required for success !

Customer Experience Management 61

Customer Experience Management Webinar Technology Management 61

Alliance by IFS

APRIL 10, 2019

Join our webinar on April 18th to learn about key integration challenges faced by today’s service organizations and see how our FSM solution’s “Low-Code/No Code” Integration Toolkit can help your organization. By Michael Glaser, Director Technology Solutions, Astea North America.

Webinar 36

Webinar Connections Multi-Channel User Experience 36

Totango

AUGUST 16, 2022

Customer retention software is an app that promotes SaaS subscription renewals and reduces churn rates. For instance, a customer relationship management (CRM) app may be used to segment customers at risk of churn and reach out to them, serving as a CRM customer retention tool.

Customer Retention 100

Customer Retention Customer Success Customer Relationship Management Loyalty 100

SurveyGizmo

NOVEMBER 4, 2021

Some experts encourage a return to marketing basics to improve brand-customer relationships. At Alchemer, we recommend making that brand-customer relationship your highest goal. Growing relationships takes effort, but we’ve found that our best relationships typically lead to our best growth opportunities.

Loyalty 95

Loyalty Brands 2022 Loyalty Programs 95

Interactions

MARCH 28, 2024

Especially when it comes to escalation points or friction points in a customer-service experience, the quality of human contact matters a lot. For many brands, the human touch is the essential connection that drives long-term customer relationships.”

Contact Center 62

Contact Center Innovation Consumers Interaction 62

2020 Research

JULY 27, 2022

Examine the recent research revealing the real problem with modern banks’ customer relationships. August 25, 2 p.m. ET / 11 a.m.

Banking 52

Banking Webinar Customer Relationships Loyalty 52

Alliance by IFS

SEPTEMBER 20, 2019

Typically, field service management solution, customer relationship management (CRM), enterprise resource planning (ERP), and other software platforms drive effective customer communications and business operations. The webinar also includes a demonstration of Astea’s low- and no-code toolkit.

Webinar 24

Webinar Management Customer Satisfaction Customer Relationship Management 24

ClientSuccess

JUNE 22, 2022

This overarching question made our team at ClientSuccess go back to the basics of customer success to determine what exactly goes into every customer relationship that ensures retention, satisfaction, and ongoing loyalty. Here is the tried and true recipe: trust + communication = customer loyalty.

Loyalty 52

Loyalty Customer Relationships Customer Retention Webinar 52

ClientSuccess

AUGUST 17, 2022

As a CSM, you know that the holy grail of any customer relationship is strong loyalty and, ultimately, long-term retention. But how do you get to this level with a customer? Simply put, you cannot have customer loyalty without customer retention and improve customer retention without loyal customer relationships.

Loyalty 82

Loyalty Customer Retention Customer Relationships Webinar 82

ChurnZero

DECEMBER 21, 2023

To make the right choices, however, you need a deep understanding of what your customers need and expect from you. Here’s the webinar in full. Thank you, Tim Conder, and everyone who joined this webinar! For more customer success webinars and resources, click here. To build on that, you constantly iterate.

Sales 52

Sales Customer Success Webinar Tourism 52

ClientSuccess

DECEMBER 19, 2022

This playbook should include information on how to provide product demonstrations, provide resources to customers for self-help, and connect customers with experts in the company when necessary. Playbooks can save time and help CSMs provide customers with the best experience possible. Toolkit: Customer Onboarding Toolkit.

Webinar 72

Webinar Customer Success Blog Customer Journey 72

GetFeedback

APRIL 20, 2020

Join GetFeedback and TEDx speaker Jeannie Walters in this on-demand webinar, as we share ways to quantify your feedback data and the different actions you can take to improve customer relationships and drive business revenue. .

NPS 259

NPS Webinar Customer Relationships Feedback 259

ClientSuccess

JANUARY 11, 2023

The concept of customer success continues to rapidly gain traction as businesses strive to improve their customer experience. To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies.

Customer Success 80

Customer Success White Paper Loyalty ROI 80

ClientSuccess

FEBRUARY 15, 2021

As a customer success professional in 2021, you understand the critical importance of strong, lasting customer relationships. Customer-centric service has emerged as one of the leading contributors to account renewals, recurring revenue, and upsells for SaaS-based organizations. .

Customer Relationships 59

Customer Relationships Webinar 2021 Customer Centricity 59

ClientSuccess

JUNE 1, 2022

Unfortunately, while these are all not directly related to customer success or customer relationship management, the CSM is on the front lines of these relationships and is often looked to as the leader in all things customer churn. How to prevent customer churn. Toolkit: Churn Management Toolkit.

Roadmap 52

Roadmap Webinar Customer Relationships Customer Relationship Management 52

ClientSuccess

APRIL 20, 2021

One quick search on the internet brings up thousands of articles about ‘what your customers really want’ and ‘one thing customers are looking for but will never tell you’. For CSMs, the amount of content out there touting the secret sauce for amazing customer relationships can be overwhelming and, quite simply, confusing. .

Customer Relationships 69

Customer Relationships Webinar Customers Feedback 69

ClientSuccess

FEBRUARY 22, 2023

The success of customer success is typically measured by metrics such as customer retention rate, upsell/cross-sell revenue, and customer satisfaction scores. Learn more about the role of customer success in your organization in this webinar.

Customer Success 70

Customer Success Customer Satisfaction Customer Service Representative Webinar 70

ClientSuccess

OCTOBER 5, 2021

If your customers start to go dark, back out of meetings unexpectedly, or miss key project milestones, then you may want to start looking into if something is wrong. Don’t forget that it’s okay to bring up the sentiment on calls with customers to talk through any red flags or dips you may be seeing in the data.

Customer Success 72

Customer Success Customer Relationships Metrics Webinar 72

ClientSuccess

MARCH 1, 2022

Onboarding customers is a critical part of the customer lifecycle and can set the tone for a customer relationship for years to come. Webinar: How to Speed Up Onboarding, Reduce Churn, & Drive Sales/Success Alignment.

Webinar 76

Webinar Metrics Sales Customers 76

ClientSuccess

JANUARY 10, 2020

Many onboarding teams turn to automated onboarding software or customer relationship management platforms to help manage and organize the onboarding process. But asking for lengthier recommendations after customers have had time to think through their experience might garner more targeted suggestions.

Webinar 65

Webinar Metrics Customer Relationship Management Leadership 65

ClientSuccess

JANUARY 10, 2020

Many onboarding teams turn to automated onboarding software or customer relationship management platforms to help manage and organize the onboarding process. But asking for lengthier recommendations after customers have had time to think through their experience might garner more targeted suggestions.

Webinar 64

Webinar Metrics Customer Relationship Management Leadership 64

SurveySparrow

DECEMBER 8, 2023

A lead is a potential customer in the early stages of the customer journey , showcasing a level of engagement that warrants further exploration and cultivation. It is a foundation for businesses to initiate meaningful interactions, ultimately converting this interest into a lasting customer relationship. Get that lead!

Social Media 52

Social Media Webinar Customer Centricity Events 52

BirdEye

OCTOBER 3, 2023

Baer is the author of the bestselling book “Hug Your Haters” and has consulted with over 700 major brands on improving customer experience. Access the webinar here. In this blog, we’ll cover the key lessons Baer shared with Colwell on extracting value from negativity. Want to hear the full conversation?

Customer Experience 105

Customer Experience Social Media Feedback Loyalty 105

ClientSuccess

JANUARY 12, 2022

Keeping executive contacts in the loop on customer situations is a critical part of setting up customer success as a company-wide initiative and ensuring that every department – from marketing to finance – is fully aware of customer relationships and how your customers are driving your company forward. .

Customer Success 75

Customer Success Webinar Measurement Leadership 75