Totango

SEPTEMBER 22, 2022

Pros : Totango’s customizable templates let CS teams get customer journey strategies up and running in minutes. SaaS CRM (Customer Relationship Management) Solution. CRM is a common way to keep a reference of all customers’ lifecycle stages. Reporting tools help track return on investment. Salesforce.

White Paper 71

White Paper Advertising Sales Social Media 71

ChurnZero

JUNE 27, 2023

The data you need is anything that helps you to better understand a customer’s interactions with your company and its product. Subjective internal: Results of periodic business reviews, Customer Success Manager (CSM) sentiment, engagement and responsiveness, customer fit within the ideal customer profile (ICP).

Customer Success 52

Customer Success Customer Journey Mapping Net Promoter Score Customer Journey 52

ChurnZero

MARCH 13, 2020

To learn more about how to unpack the power of the Executive Business Review, register for our webinar on March 31 st at 2 p.m. EST. Amy Mustoe, Principle Consultant and Coach, from The Success League will cover: The different types of customer reviews and when to use them. dence to own their role in the customer relationship.

Events 59

Events Webinar Metrics Customer Success 59

ChurnZero

FEBRUARY 21, 2020

Therein lies the key to fueling strong customer rapport and loyalty. Upcoming Webinar: Unpacking the Power of the Executive Business Review. Customer Success is about helping your customers realize value with your product. But how do you systematically ensure they are maximizing their return on investment?

Webinar 52

Webinar Return on Investment Customer Retention Customer Success 52

Kustomer

JULY 10, 2020

With more than 50% of customers admitting that they’ve had to re-explain issues to customer service agents in the past, this can have a major impact on business, enabling customers to feel an instant disconnect that leads to distrust and uncertainty with the brand. What qualifies as an “immediate” response? For Your Company.

Customer Service 52

Customer Service Return on Investment Magazine Customer Service Strategies 52

ChurnZero

MARCH 24, 2020

Upcoming Webinar: Unpacking the Power of the Executive Business Review. Customer Success is about helping your customers realize value with your product. But how do you systematically ensure they are maximizing their return on investment? dence to own their role in the customer relationship.

Webinar 60

Webinar Return on Investment Customer Success Customers 60

Alida

NOVEMBER 8, 2017

She was amazing; she listened, was empathic, really wanted to help and was invested . I realized a healthy, ethical, productive relationship could flourish between a vendor and customer. I was determined to change the vendor-customer relationship one company at a time—although it was quite the lofty goal.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Workshop Leadership 50

Stella Connect

MAY 11, 2017

Case Study: Using VoC Data to Save the Customer Relationship. For many of our clients, VoC data collection programs not only deliver valuable business intelligence, but also strengthen customer relationships by humanizing the brand. Talk about a return on investment.

Voice of Customer 40

Voice of Customer Contact Center Return on Investment ROI 40

CSM Magazine

NOVEMBER 8, 2019

More than half of small and medium enterprises (SMEs) in the UK have changed customer relationship management (CRM) supplier according to the State of the CRM Market 2019 Report from Workbooks. . A webinar to discuss the findings of the report will take place at 11am on November 21st, 2019.

2019 45

2019 ROI Return on Investment Customer Relationship Management 45

ChurnZero

MARCH 3, 2020

Upcoming Webinar: Unpacking the Power of the Executive Business Review. Customer Success is about helping your customers realize value with your product. But how do you systematically ensure they are maximizing their return on investment? dence to own their role in the customer relationship.

2020 72

2020 Customer Success Events Workshop 72

Second to None

MAY 8, 2018

Email marketing remains one of the most effective ways to establish customer relationships and boost ecommerce sales. Although every campaign is different, email marketing campaigns deliver an average return on investment of 4400% for every dollar spent. No other marketing tactic comes close to matching this ROI.

Customer Journey 59

Customer Journey Brands Marketing Return on Investment 59

ChurnZero

MARCH 11, 2020

Upcoming Webinar: Unpacking the Power of the Executive Business Review. Customer Success is about helping your customers realize value with your product. But how do you systematically ensure they are maximizing their return on investment? dence to own their role in the customer relationship.

ROI 52

ROI Customer Journey Mapping Webinar Return on Investment 52

ChurnZero

AUGUST 13, 2021

Plus, we cover how to ensure you don’t just add complexity with more tools, but actually use your data to enhance the customer experience through better decision-making. During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. .

Customer Success 52

Customer Success Webinar Communication Interaction 52

Gainsight

APRIL 18, 2022

For years now, Gainsight has been leading the campaign regarding the value of customer success and its return on investment. . Entire fields of industry are catching on, investing in the ideology and practice as a means of retaining and growing their customer base and capitalizing on the results.

Customer Success 52

Customer Success Metrics 2003 Webinar 52

ChurnZero

MARCH 6, 2020

Upcoming Webinar: Unpacking the Power of the Executive Business Review. Customer Success is about helping your customers realize value with your product. But how do you systematically ensure they are maximizing their return on investment? dence to own their role in the customer relationship.

Customer Success 69

Customer Success Culture 2025 Webinar 69

ChurnZero

MARCH 20, 2020

From leading onboarding and team trainings to strategy sessions and business reviews, Customer Success Managers spend majority of their time speaking (virtually and onsite) in front of customers. Early in the customer relationship, Customer Success Managers act as the catalyst for change by driving product and process adoption.

Customer Success 52

Customer Success Customer Centricity Webinar Return on Investment 52

BirdEye

FEBRUARY 21, 2023

It involves creating content, scheduling social media posts, responding to comments and messages, tracking analytics, developing strategies, and engaging with customers on various channels. These activities are designed to build brand awareness, drive sales and engagement, manage customer relationships, and promote products and services.

Social Media 98

Social Media Management Multi-Channel ROI 98

ChurnZero

APRIL 3, 2020

Customer Success helps your customers realize value with your product. But how do you systematically ensure they maximize their return on investment? EBRs facilitate customer alignment on business objectives and outcomes as well as allow you to learn about customer initiatives and opportunities.

Customer Journey Mapping 52

Customer Journey Mapping Webinar Customer Success Customer Journey 52

ChurnZero

MARCH 27, 2020

Upcoming Webinar: Unpacking the Power of the Executive Business Review. Customer Success is about helping your customers realize value with your product. But how do you systematically ensure they are maximizing their return on investment? dence to own their role in the customer relationship.

2007 52

2007 Customer Success Webinar Return on Investment 52

Confirmit

MAY 29, 2018

What you’re looking for here is a continuous stream of feedback that will help you trend the health of your customer relationships over time, helping fuel every business decision you make. How Do You Know the Voice of the Customer Works? Learn more about Confirmit’s Voice of the Customer solutions.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40

ChurnZero

FEBRUARY 25, 2020

A good customer onboarding process should…. Provide a clear roadmap – From the onset of your customer relationship you should share a strategic plan that outlines where you are going, and the steps needed to get there. To learn more about how to streamline onboarding to reduce churn – view this on-demand webinar.

Webinar 59

Webinar Customer Retention Return on Investment Roadmap 59

Amity

MARCH 31, 2016

One important lesson I learned early on is that the right mix of stocks, bonds, real estate, and other assets is the difference between average and stellar returns. Put differently, the most thoughtfully constructed portfolios generally produce the best return on investment. Lastly, Customer D was very clearly a Value Destroyer.

Measurement 92

Measurement Return on Investment ROI Financial 92

Thematic

NOVEMBER 13, 2018

With VOC programs, organizations are able to make highly-informed strategic decisions that contribute to a positive return on investment and ultimately an improved customer experience. This section is courtesy of our webinar with Lynn Hunsaker. Improved decision making. Improved operational processes.

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101

Magellan Solutions

FEBRUARY 24, 2022

Webinars. $ Ideally, the software should be able to work with your customer relationship management (CRM) system. When you compare lead generation companies, you need to think about the price and the total cost of this marketing investment. . Lead Generation Channel. Cost per Lead on Average. Events & Tradeshows. $

Social Media 40

Social Media B2B B2C Sales 40

SmartKarrot

JUNE 30, 2021

This is through product education, better onboarding, customer relationships, and improved adoption. This means customers who come from freemium or free trials. This information needs to be via personalized engagement, webinars, digital communications, interactions face to face, and more. Time to Value.

Social Media 10

Social Media Roadmap Customer Success Metrics 10

SmartKarrot

JANUARY 3, 2022

Role: Customer Success Director, Enterprise Location: Remote, New York, United States Organization: Celtra As a Customer Success Director, you will develop customer relationships enabling platform adoption and growth ensuring customers achieve full business value. Track customer activity to identify churn risk.

Customer Success 3

Customer Success Return on Investment Workshop Webinar 3