InMoment XI

OCTOBER 10, 2023

While these emotions are abstract, metrics like the Customer Satisfaction Score (CSAT ) or Net Promoter Score (NPS) can quantify them, giving businesses a clearer picture of their customers’ sentiments. For a more comprehensive understanding of CSAT scores and how they can be effectively utilized, click here.

Metrics 260

Metrics Net Promoter Score Customer Service Effort Score 260

InMoment XI

OCTOBER 24, 2023

By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations. Watch this insightful webinar to gain more insights and elevate your customer experience game.

Contact Center 260

Contact Center Multi-Channel Net Promoter Score Metrics 260

ChurnZero

MAY 22, 2024

Building an executable digital CS strategy has three key components: a digital roadmap, an automation plan, and a touchpoint map. 1: Your digital customer success strategy’s digital roadmap. A Net Promoter Score (NPS) survey gets sent every year, and your scores are good. What the heck do those mean?

Customer Success 52

Customer Success Roadmap Net Promoter Score Touchpoint 52

SurveySensum

OCTOBER 5, 2020

In the above typical B2B SaaS customer journey, a customer attends your webinar and finds out about your product. CES or Customer Effort Score surveys help you gauge user experience of a product or service. Click here to know more about customer effort score. Click here to know more about Net Promoter Score.

Customer Journey 52

Customer Journey B2B Net Promoter Score NPS 52

Pointillist

JULY 25, 2018

Training is most successful when conducted in-person but if that is not an option, a live webinar would work too. Build a Roadmap for Future Improvements Stimulate discussion on the next round of marketing or CX improvements by building a Journey Atlas that shows all your key customer journeys.

Customer Journey 43

Customer Journey Events Metrics Government 43

ClientSuccess

JULY 1, 2019

Services: Customer Effort Score (CES). Finance: Net Promoter Score (NPS) of contract and legal process. Empowers the CSM to bring the executive into strategic conversations about product roadmap, strategic initiatives, or other issues that need to be escalated. Product: Product time-to-value.

Customer Success 49

Customer Success Net Promoter Score Metrics Measurement 49