InMoment XI

OCTOBER 24, 2023

By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations. This alignment ensures that every insight, every decision, and every action contributes to a cohesive strategy, maximizing the return on investment.

Contact Center 260

Contact Center Multi-Channel Net Promoter Score Metrics 260

SurveySensum

FEBRUARY 14, 2024

This can include customer support, tutorials, webinars, and documentation. It tracks feedback on these skills over time, offering a clear roadmap for professional development. Support and Training: Look for tools that provide comprehensive training and support resources for effective utilization by both managers and employees.

2024 52

2024 Feedback Culture Demo 52

Grade.us

JUNE 2, 2020

We don't have a native mobile app, and it's not currently on our development roadmap (our web app is fully responsive and optimized for mobile though). Net Promoter Scores, optional survey questions, first-party reviews, and third party reviews — all from the same customer. Net promoter scores.

2020 47

2020 Management Net Promoter Score Multi-Channel 47

Pointillist

JULY 25, 2018

Training is most successful when conducted in-person but if that is not an option, a live webinar would work too. telecom provider made a major investment in customer outreach, the likes of which they had not done before. Pick a mix of financial, customer and operational metrics.

Customer Journey 43

Customer Journey Events Metrics Government 43