InMoment XI

OCTOBER 24, 2023

By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations. This alignment ensures that every insight, every decision, and every action contributes to a cohesive strategy, maximizing the return on investment.

Contact Center 260

Contact Center Multi-Channel Net Promoter Score Metrics 260

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. They’ve also reevaluated their product roadmap, pausing less relevant items, so they could launch a new feature two months early. No worries, if you missed the webinar, you can view it on-demand here. . Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

Talkdesk

JANUARY 12, 2018

In fact, a recent Avanade report found that in the US, there is a $3 return on investment for every $1 invested in the customer experience. To gain a competitive edge with today’s customers, your contact center features need to continually improve your customer service offering – doing nothing is not a viable option.

Contact Center 40

Contact Center 2018 Return on Investment Roadmap 40

Talkdesk

JANUARY 12, 2018

In fact, a recent Avanade report found that in the US, there is a $3 return on investment for every $1 invested in the customer experience. To gain a competitive edge with today’s customers, your contact center features need to continually improve your customer service offering – doing nothing is not a viable option.

Contact Center 40

Contact Center 2018 Return on Investment Roadmap 40

Calabrio

NOVEMBER 1, 2016

Recently, I co-hosted a webinar with Donna Fluss, President of DMG Consulting, titled “Speech Analytics: Best Practices and Pitfalls to Avoid.” When implementing speech analytics, the pressure is on to quickly realize return on investment. Watch the full webinar. Launching a #cctr #analytics program?

Contact Center 81

Contact Center Return on Investment Webinar Roadmap 81

Gainsight

MARCH 21, 2019

Number One: No return on investment—no return at renewal. On the other hand, how well do you know your product roadmap? Are you communicating it to your customers through regular webinars and demos? Watch the webinar version of this post! Want 3 more churn causes?

ROI 78

ROI Webinar Return on Investment Customers 78

Alida

NOVEMBER 8, 2017

What’s on your roadmap for customer initiatives at Vision Critical? Kelly will host the four-part webinar series , The big payoff: Realizing the ROI of customer relationships. Register to learn how customer-centric brands are achieving return on investment for customer relationships. I’m a bit of a Jack Welch fangirl!

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Workshop Leadership 50