ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers. Our panelists included: Ashley Willhalm, Director of Customer Experience at PipelineDeals.

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

Gainsight

MARCH 21, 2019

It’s the whole reason behind the customer success philosophy. Number One: No return on investment—no return at renewal. The most insidious churn cause is also one of the most common, and it’s the namesake of the customer success movement. Watch the webinar version of this post!

ROI 78

ROI Webinar Return on Investment Customers 78

ChurnZero

FEBRUARY 25, 2020

A good customer onboarding process should…. Provide a clear roadmap – From the onset of your customer relationship you should share a strategic plan that outlines where you are going, and the steps needed to get there. To learn more about how to streamline onboarding to reduce churn – view this on-demand webinar.

Webinar 59

Webinar Customer Retention Return on Investment Roadmap 59

SmartKarrot

JUNE 30, 2021

Is product adoption a leading or lagging indicator of customer success? Product adoption is a leading indicator of customer success. Customer success managers can help improve product adoption by using some strategies to drive customer renewal, engagement, product adoption, and drive repeatable, scalable, practical goals.

Social Media 10

Social Media Roadmap Customer Success Metrics 10

Alida

NOVEMBER 8, 2017

But putting customers at the forefront of strategic decision-making isn’t always easy. Balancing budget constraints, departmental priorities and revenue growth against customer success can be a challenge, even for the most seasoned of executives. We are truly nothing without our customers.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Workshop Leadership 50

Pointillist

JULY 25, 2018

Before we get into the details of how to plan for a smooth and successful data integration, it is helpful to understand the basics behind it. During onboarding, the data will remain on your Pointillist-hosted SFTP server until the customer success team has created and quality-checked the requisite ingestion script.

Customer Journey 43

Customer Journey Events Metrics Government 43

Grade.us

JUNE 2, 2020

We don't have a native mobile app, and it's not currently on our development roadmap (our web app is fully responsive and optimized for mobile though). Features are released rapidly; this can be difficult for customers to keep up with if they don't have onboarding (The good news? Customer onboarding needs work.

2020 47

2020 Management Net Promoter Score Multi-Channel 47