SmartKarrot

DECEMBER 9, 2020

Role: Director, Customer Success Management Location: Minneapolis, MN, US Organization: Calabrio, Inc. As a Director of Customer Success Management, you will promote a culture focused on industry excellence and superior service. Drive Customer Success Managers to educate customers on new products and releases.

Customer Success 10

Customer Success Return on Investment ROI Leadership 10

Customer Bliss

AUGUST 22, 2018

Do you have a roadmap for CX? To achieve success, specific actions with defined parameters of what needs to be accomplished must be identified. Investments that drive partial improvements in each area but don’t connect in a real and meaningful way at the customer contact point have limited return on investment.

Chief Customer Officer 133

Chief Customer Officer Leadership Metrics Return on Investment 133

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers. Our panelists included: Ashley Willhalm, Director of Customer Experience at PipelineDeals.

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

Centercode

APRIL 16, 2019

With his years of experience in Customer Validation , Alex had enough understanding of beta program metrics to get started. That’s why he reached out to Centercode’s Customer Success team. I always recommend making a program metric roadmap. Measures the satisfaction of products being tested by customers.

Metrics 65

Metrics Net Promoter Score ROI Leadership 65

Integrity Solutions

NOVEMBER 29, 2022

But even those sales and T&D leaders who’ve shifted to more effective models of sales development can still struggle with how to measure the success of their initiatives. In many industries, customer success teams, clinical reps and product specialists now have increased selling responsibilities.

Metrics 87

Metrics Sales ROI Financial 87

Gainsight

MARCH 21, 2019

It’s the whole reason behind the customer success philosophy. Number One: No return on investment—no return at renewal. The most insidious churn cause is also one of the most common, and it’s the namesake of the customer success movement. Partial churn, downsell, contraction.

ROI 78

ROI Webinar Return on Investment Customers 78

Customer Bliss

AUGUST 22, 2018

Do you have a roadmap for CX? To achieve success, specific actions with defined parameters of what needs to be accomplished must be identified. Investments that drive partial improvements in each area but don’t connect in a real and meaningful way at the customer contact point have limited return on investment.

Chief Customer Officer 107

Chief Customer Officer Leadership Metrics Return on Investment 107

SmartKarrot

NOVEMBER 24, 2023

As a seasoned customer success expert navigating the intricate landscapes of technical and highly educated users, I’ve witnessed firsthand the transformative power of upselling in achieving account expansion and fueling revenue growth.

B2B 10

B2B ROI Return on Investment Roadmap 10

Education Services Group

APRIL 25, 2021

In the third installment of our three-part series on the ESG Customer Success Maturity Model, I’ll share the characteristics it takes to Transform your CS organization into a proactive, predictive powerhouse (look at that alliteration!) of customer happiness and retention. The ESG Customer Success Maturity Model is not linear.

Customer Success 91

Customer Success Roadmap White Paper Customer Journey Mapping 91

delighted

DECEMBER 10, 2019

Although investing heavily in customer experience can be quantified with traditional return on investment (ROI) measurements, measuring the true impact of CX resource allocation requires a new paradigm: return on experience (ROX). Support/Customer success. Business planner(s). Marketing (growth).

ROI 40

ROI Measurement Customer Experience Metrics 40

SmartKarrot

FEBRUARY 23, 2023

Role: Senior Customer Success Executive Location: Seattle, WA, United States (On-site) Organization: Siteimprove As a Senior Customer Success Executive you’ll achieve and surpass the overall customer retention targets with the targeted clients. Evaluate data to spot trends and take decisive action.

Customer Success 19

Customer Success Multi-Channel Return on Investment Customer Retention 19

ChurnZero

JANUARY 11, 2019

It’s no secret that Customer Success and Product teams have a bit of a love-hate relationship, and when it comes to communicating and working together things don’t always go smoothly. 1 – Product Doesn’t Care About Our Customers. That roadmap they’ve created is a living document, always ready to be altered and updated.

Customer Success 45

Customer Success Roadmap 2019 Return on Investment 45

SmartKarrot

JUNE 30, 2021

Is product adoption a leading or lagging indicator of customer success? Product adoption is a leading indicator of customer success. Customer success managers can help improve product adoption by using some strategies to drive customer renewal, engagement, product adoption, and drive repeatable, scalable, practical goals.

Social Media 10

Social Media Roadmap Customer Success Metrics 10

ChurnZero

FEBRUARY 25, 2020

A good customer onboarding process should…. Provide a clear roadmap – From the onset of your customer relationship you should share a strategic plan that outlines where you are going, and the steps needed to get there. Customer Success is about helping your customers realize value with your product.

Webinar 59

Webinar Customer Retention Return on Investment Roadmap 59

Gainsight

JUNE 17, 2021

As you look to save time and gain optimal focus on your product roadmap strategy, we’ll dig into the top five reports to help you balance feedback, fuel better decisions, and build your product road map. If you want your product road map to drive positive results, incorporating feedback and boosting customer success is essential.

Management 52

Management Return on Investment Demo Feedback 52

Alida

NOVEMBER 8, 2017

But putting customers at the forefront of strategic decision-making isn’t always easy. Balancing budget constraints, departmental priorities and revenue growth against customer success can be a challenge, even for the most seasoned of executives. We are truly nothing without our customers.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Workshop Leadership 50

Amity

APRIL 22, 2016

You want to identify the goals and corresponding needs of your customers to help them succeed. When customers reach their goals using your product, they are being successful and, as important, they are seeing such a good return on investment they want to to do more with it.

Return on Investment 48

Return on Investment Sports Roadmap Events 48

Pointillist

AUGUST 14, 2018

telecom provider made a major investment in customer outreach, the likes of which they had not done before. They quickly reached a critical point where they needed to quantify the Return on Investment in order to decide whether to expand, contract or stop further investment in the customer outreach.

Customer Journey 41

Customer Journey Metrics Measurement Touchpoint 41

Pointillist

JULY 25, 2018

Before we get into the details of how to plan for a smooth and successful data integration, it is helpful to understand the basics behind it. During onboarding, the data will remain on your Pointillist-hosted SFTP server until the customer success team has created and quality-checked the requisite ingestion script.

Customer Journey 43

Customer Journey Events Metrics Government 43

Grade.us

JUNE 2, 2020

We don't have a native mobile app, and it's not currently on our development roadmap (our web app is fully responsive and optimized for mobile though). Customer onboarding needs work. Online review management (ORM) Free trial Customer experience (CX) $29 per mo. Focus areas Price.

2020 47

2020 Management Net Promoter Score Multi-Channel 47