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11 Statements to Help Assess if Your Company Needs a Chief Customer Officer

Customer Bliss

11 Statements to Assess if Your Company Needs a Chief Customer Officer. There is someone in our company who clarifies what we are to accomplish with customers. Do you have a roadmap for CX? To achieve success, specific actions with defined parameters of what needs to be accomplished must be identified.

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11 Statements to Help Assess if Your Company Needs a Chief Customer Officer

Customer Bliss

11 Statements to Assess if Your Company Needs a Chief Customer Officer. There is someone in our company who clarifies what we are to accomplish with customers. Do you have a roadmap for CX? To achieve success, specific actions with defined parameters of what needs to be accomplished must be identified.

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Putting customers at the heart of strategy: Q&A with Vision Critical Chief Customer Officer Kelly Hall 

Alida

But putting customers at the forefront of strategic decision-making isn’t always easy. Balancing budget constraints, departmental priorities and revenue growth against customer success can be a challenge, even for the most seasoned of executives. We are truly nothing without our customers.