ChurnZero

AUGUST 13, 2021

Your digital-led Customer Success program will only be as good as the technology behind it. But how do you go about building your Customer Success tech stack the right way? During the webinar, we discuss: What a Customer Success tech stack is and why you should care. Q&A Recap.

Customer Success 52

Customer Success Webinar Communication Interaction 52

ClientSuccess

JUNE 8, 2022

As a modern customer success professional, you probably read all the books on delivering incredible customer experiences, follow all the thought leaders on LinkedIn who share tips and tricks on daily customer engagement, and check your favorite blogs regularly to stay up-to-date on industry trends.

Return on Investment 52

Return on Investment Webinar Customer Retention Books 52

Education Services Group

JUNE 21, 2021

An Interview with Maranda Dziekonski, SVP of Customer Success and People at Swiftly. Human capital management (HCM) in Customer Success can mean slightly different things to different organizations, but it all boils down to making your employees successful so they can make your customers successful.

Customer Success 52

Customer Success Management 2001 Customers 52

ProProfs Chat

SEPTEMBER 27, 2019

For every $1 you invest in customer experience through help desk and similar platforms, you can reap a return on investment of $3. So it makes sense to leverage on a support desk software to grow your customer experience. After all, you cannot afford bad customer service. It can come handy for operators too.

Customer Success 70

Customer Success Social Media Net Promoter Score Omnichannel 70

SmartKarrot

APRIL 15, 2022

Role: Vice President of Customer Success Location: Phoenix, AZ, US (Hybrid) Organization: Chime Technologies Inc. As a Vice President of Customer Success, you will drive customer success outcomes by influencing product adoption, customer satisfaction, and overall customer success.

Customer Success 19

Customer Success Return on Investment Webinar Leadership 19

ChurnZero

MARCH 20, 2020

The Goldilocks Principle in Customer Success: Finding the ‘Just Right’ Skill Balance. Not too hard, not too soft, Customer Success skills need to be “just right. ” This makes the idea of a universal Customer Success skills composite that’s “just right” sound more like a farfetched fable.

Customer Success 52

Customer Success Customer Centricity Webinar Return on Investment 52

SurveyGizmo

NOVEMBER 4, 2021

Additionally, certain keywords could automatically generate an alert in the customer success Slack channel for further investigation. Only 4% of CX leaders believe their CX measurement system enables them to calculate a decision’s return on investment (ROI). This isn’t CX sci-fi. This is CX today.

2022 98

2022 Return on Investment Customer Relationship Management ROI 98

ChurnZero

MARCH 13, 2020

Convening in a meeting room chock-full of Customer Success Managers, we pondered the purpose of the arguably antiquated QBR. Customers complain they take too long.”. Sometimes, having four QBRs a year for a customer IS too much.”. QBRs are often reserved as the sole time to strategize customer goals.

Events 59

Events Webinar Metrics Customer Success 59

Totango

SEPTEMBER 22, 2022

For customer success teams, SaaS tools serve to optimize the customer life cycle, improving your marketing, sales, and customer service to deliver better results to clients. This promotes higher customer satisfaction and retention, elevating sales and increasing revenue. Customer success.

White Paper 71

White Paper Advertising Sales Social Media 71

ChurnZero

MARCH 24, 2020

4 Reasons Hierarchy Can Help Customer Success Managers and Their Customers. This is a guest blog post by Polly Goss, Director of Partner Success at Stellic. . So given all that… why would I be promoting hierarchy as a tool to help Customer Success Managers, and their clients, drive results?

Webinar 60

Webinar Return on Investment Customer Success Customers 60

CustomerSuccessBox

NOVEMBER 24, 2021

That is why businesses provide an extraordinary customer experience to maintain long-term relationships. Every company irrespective of its industry lays emphasis on delivering value to its customers. In the Customer Success industry, customers usually buy a Customer Success platform because their operations are not optimized.

ROI 52

ROI Poor Customer Service Social Media Net Promoter Score 52

ChurnZero

FEBRUARY 21, 2020

Like a good dentist, Customer Success Managers are in the business of building rapport. . Therein lies the key to fueling strong customer rapport and loyalty. Upcoming Webinar: Unpacking the Power of the Executive Business Review. Customer Success is about helping your customers realize value with your product.

Webinar 52

Webinar Return on Investment Customer Retention Customer Success 52

Gainsight

APRIL 18, 2022

For years now, Gainsight has been leading the campaign regarding the value of customer success and its return on investment. . Entire fields of industry are catching on, investing in the ideology and practice as a means of retaining and growing their customer base and capitalizing on the results.

Customer Success 52

Customer Success Metrics 2003 Webinar 52

ChurnZero

MARCH 11, 2020

Disappointed, but oddly satisfied, I hung up the phone from a call with a recently-churned customer. I wasn’t satisfied that we lost a customer, but I was now armed with valuable new information that would lead to a breakthrough in our sales model. Upcoming Webinar: Unpacking the Power of the Executive Business Review.

ROI 52

ROI Customer Journey Mapping Webinar Return on Investment 52

Confirmit

OCTOBER 18, 2018

Several key strategies come into play when it comes to preventing customer churn: Ensure you provide great channels of communication for your customers to get in touch with you when things go wrong, in the channel they deem appropriate. VoC 5 Secrets to Drive Customer Loyalty & Advocacy. Learn More. Confirmit can prove it!

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

Totango

JANUARY 4, 2019

To acknowledge that customers want better service isn’t enough. The digital transformation of business, and the resulting rise of the customer-centered economy , must inform every action your customer success team takes. 2 Talk to Your Customers as Often as You Can. 3 Let Your Customers Speak for You.

Customer Centricity 79

Customer Centricity ROI Marketing Return on Investment 79

Gainsight

MARCH 21, 2019

It’s the whole reason behind the customer success philosophy. Number One: No return on investment—no return at renewal. The most insidious churn cause is also one of the most common, and it’s the namesake of the customer success movement. Watch the webinar version of this post!

ROI 78

ROI Webinar Return on Investment Customers 78

CX Workout - Ideas Blog

OCTOBER 3, 2018

The Most Misunderstood Thing About Customer Experience Design from Joe Wheeler on Vimeo. Thank you so much for joining today’s webinar. My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. Full transcript below: Welcome everyone! Just a little housekeeping before we get started.

Customer Experience Design 40

Customer Experience Design Customer Experience Webinar Return on Investment 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

The Most Misunderstood Thing About Customer Experience Design from Joe Wheeler on Vimeo. Thank you so much for joining today’s webinar. My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. Full transcript below: Welcome everyone! Just a little housekeeping before we get started.

Customer Experience Design 40

Customer Experience Design Customer Experience Webinar Return on Investment 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

The Most Misunderstood Thing About Customer Experience Design from Joe Wheeler on Vimeo. Thank you so much for joining today’s webinar. My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. Full transcript below: Welcome everyone! Just a little housekeeping before we get started.

Customer Experience Design 40

Customer Experience Design Customer Experience Webinar Return on Investment 40

ChurnZero

SEPTEMBER 18, 2020

If you missed the webinar, you can watch it on-demand. Q: Please explain the three customer P’s mentioned during the webinar. A: It’s your customer’s problems, priorities, and perception. I’ve had some conversations where the customer loves it, but they don’t know what the return on investment is or what it costs.

Webinar 64

Webinar B2B Return on Investment Customers 64

ChurnZero

APRIL 3, 2020

Customer Success helps your customers realize value with your product. But how do you systematically ensure they maximize their return on investment? EBRs facilitate customer alignment on business objectives and outcomes as well as allow you to learn about customer initiatives and opportunities.

Customer Journey Mapping 52

Customer Journey Mapping Webinar Customer Success Customer Journey 52

Totango

MARCH 2, 2021

Product webinars. Seek to deliver enough preliminary value to persuade prospects of the value of investing in a free trial. Using KPIs to track usage and ensure that customers are getting the value they paid for. Reviewing accounts that are coming up for renewal to evaluate and ensure return on investment.

Customer Journey 63

Customer Journey Net Promoter Score Sales E-support 63

Alida

NOVEMBER 8, 2017

But putting customers at the forefront of strategic decision-making isn’t always easy. Balancing budget constraints, departmental priorities and revenue growth against customer success can be a challenge, even for the most seasoned of executives. We are truly nothing without our customers.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Workshop Leadership 50

Help Scout

DECEMBER 5, 2018

If you’re thinking about investing in customer support software, you’re probably wondering if the cost will pay off. Calculating the return on investment (ROI) of a new tool can be tricky. All this is great news for customer support as an industry. Customers love being able to help themselves.

ROI 40

ROI Return on Investment Customers Poor Customer Service 40

ChurnZero

MARCH 27, 2020

Blog Author: Bri Adams, Customer Success Manager, ChurnZero. Walkthroughs accelerate time to value (the amount of time it takes a customer to realize value from your product), which drives feature adoption, and ultimately, customer loyalty. Upcoming Webinar: Unpacking the Power of the Executive Business Review.

2007 52

2007 Customer Success Webinar Return on Investment 52

Team Support

FEBRUARY 23, 2021

That’s according to the Customer Success Association who tells us that being able to prove your worth in both directions is the most crucial aspect of determining success. But for many technology companies, 70% or more of revenue comes from existing customers. 1 That means that “customer satisfaction” is no longer enough.

B2B 78

B2B Return on Investment ROI Webinar 78

ChurnZero

FEBRUARY 25, 2020

How can we ask your customers to trust in your processes to correctly onboard and manage them effectively, if there is a disconnect after the sales process and beginning to work with the Customer Success team? To learn more about how to streamline onboarding to reduce churn – view this on-demand webinar.

Webinar 59

Webinar Customer Retention Return on Investment Roadmap 59

Confirmit

MAY 29, 2018

Confirmit’s clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. 7 Secrets of Voice of the Customer Success. Interesting Links. White Paper.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40

SmartKarrot

JULY 8, 2020

One of the most demanding aspects of business is to be able to use your data and acquire intelligent insights that drive the customer success engine. Be it a product or a service, analytics helps you to visualize and understand customer behavior discretely. Technical Customer Support. Final Note .

Return on Investment 10

Return on Investment Document Customer Success Advertising 10

SmartKarrot

JUNE 30, 2021

Is product adoption a leading or lagging indicator of customer success? Product adoption is a leading indicator of customer success. Customer success managers can help improve product adoption by using some strategies to drive customer renewal, engagement, product adoption, and drive repeatable, scalable, practical goals.

Social Media 10

Social Media Roadmap Customer Success Metrics 10

Amity

MARCH 31, 2016

One important lesson I learned early on is that the right mix of stocks, bonds, real estate, and other assets is the difference between average and stellar returns. Put differently, the most thoughtfully constructed portfolios generally produce the best return on investment.

Measurement 92

Measurement Return on Investment ROI Financial 92

Gainsight

MAY 1, 2023

The customer success (CS) community has come a long way in the last ten years since our first Pulse Conference in 2013. For many CS professionals, there is a clear track from Customer Success Manager (CSM) to Team Lead to Head of CS and eventually (Chief Customer Officer) CCO.

Chief Customer Officer 59

Chief Customer Officer Return on Investment 2013 Customer Success 59

Pointillist

JULY 25, 2018

Before we get into the details of how to plan for a smooth and successful data integration, it is helpful to understand the basics behind it. During onboarding, the data will remain on your Pointillist-hosted SFTP server until the customer success team has created and quality-checked the requisite ingestion script.

Customer Journey 43

Customer Journey Events Metrics Government 43

SmartKarrot

JANUARY 3, 2022

Role: Customer Success Director, Enterprise Location: Remote, New York, United States Organization: Celtra As a Customer Success Director, you will develop customer relationships enabling platform adoption and growth ensuring customers achieve full business value.

Customer Success 3

Customer Success Return on Investment Workshop Webinar 3

Grade.us

JUNE 2, 2020

Features are released rapidly; this can be difficult for customers to keep up with if they don't have onboarding (The good news? The GatherUp crew provides monthly webinars to onboard, teach, and support regularly.). GatherUp provides customers with an incredible amount of customizable features. Customer onboarding needs work.

2020 47

2020 Management Net Promoter Score Multi-Channel 47