Customer Success Return on Investment ROI Webinar 
Totango
JANUARY 4, 2019
To acknowledge that customers want better service isn’t enough. The digital transformation of business, and the resulting rise of the customer-centered economy , must inform every action your customer success team takes. The Top 5 Customer-Centric Marketing Strategies for SaaS Companies. Talk as often as you can.
Help Scout
DECEMBER 5, 2018
If you’re thinking about investing in customer support software, you’re probably wondering if the cost will pay off. Calculating the return on investment (ROI) of a new tool can be tricky. It’s worth noting that if a help desk cuts costs but drives customers away through lower quality, you’ll see decreasing ROI.).
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SmartKarrot
APRIL 15, 2022
Role: Vice President of Customer Success Location: Phoenix, AZ, US (Hybrid) Organization: Chime Technologies Inc. As a Vice President of Customer Success, you will drive customer success outcomes by influencing product adoption, customer satisfaction, and overall customer success.
SurveyGizmo
NOVEMBER 4, 2021
Additionally, certain keywords could automatically generate an alert in the customer success Slack channel for further investigation. Only 4% of CX leaders believe their CX measurement system enables them to calculate a decision’s return on investment (ROI). This isn’t CX sci-fi. This is CX today.
ChurnZero
MARCH 11, 2020
Disappointed, but oddly satisfied, I hung up the phone from a call with a recently-churned customer. I wasn’t satisfied that we lost a customer, but I was now armed with valuable new information that would lead to a breakthrough in our sales model. There are only a small handful of reasons that customers churn. Product fit.
Gainsight
MARCH 21, 2019
It’s the whole reason behind the customer success philosophy. Number One: No return on investment—no return at renewal. The most insidious churn cause is also one of the most common, and it’s the namesake of the customer success movement. Partial churn, downsell, contraction.
Confirmit
OCTOBER 18, 2018
Several key strategies come into play when it comes to preventing customer churn: Ensure you provide great channels of communication for your customers to get in touch with you when things go wrong, in the channel they deem appropriate. VoC 5 Secrets to Drive Customer Loyalty & Advocacy. Learn More. Confirmit can prove it!
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