Strativity

OCTOBER 16, 2017

Much of the customer experience ROI research and methodologies developed thus far only focus on the statistical relationship between customer experience and financial benefits. Sample CX ROI Discounted Cash Flow Chart. Sample ROI Roll Up. Furthermore, it can tie improvements in the customer journey to financial value drivers.

Return on Investment 40

Return on Investment ROI Customer Experience Financial 40

BirdEye

MAY 11, 2023

Host webinars and workshops Webinars and workshops provide great opportunities for collecting free mortgage leads because you attract a community interested in your business. Return on investment (ROI) Return on investment (ROI) denotes the value an investment provides.

2023 98

2023 Social Media Webinar Return on Investment 98

InMoment XI

OCTOBER 24, 2023

Contact Center Analytics Best Practices for Maximum ROI Strategic Focus over Isolated Improvements While it’s tempting to dive into the granular details and make quick fixes based on isolated data points, true transformation comes from a strategic focus. Ready to delve deeper into the world of contact center analytics?

Contact Center 260

Contact Center Multi-Channel Net Promoter Score Metrics 260

Totango

JANUARY 4, 2019

To help get the change started at your enterprise, we’ve put together five customer-centric marketing strategies for SaaS companies that deliver real ROI. These are the top five customer-centric marketing strategies that deliver on ROI for SaaS companies: Create a visible customer journey. Talk as often as you can.

Customer Centricity 79

Customer Centricity ROI Marketing Return on Investment 79

Help Scout

DECEMBER 5, 2018

If you’re thinking about investing in customer support software, you’re probably wondering if the cost will pay off. Calculating the return on investment (ROI) of a new tool can be tricky. It’s worth noting that if a help desk cuts costs but drives customers away through lower quality, you’ll see decreasing ROI.).

ROI 40

ROI Return on Investment Customers Poor Customer Service 40

SurveySparrow

APRIL 23, 2023

By targeting prospects more likely to become customers, you can allocate your resources more effectively, resulting in a better return on investment (ROI). Using lead magnets, such as free ebooks or webinars, can help entice people to provide their email addresses. Tactics Gated content (e.g.,

B2B 52

B2B Marketing Social Media Advertising 52

SurveyGizmo

NOVEMBER 4, 2021

Only 4% of CX leaders believe their CX measurement system enables them to calculate a decision’s return on investment (ROI). — Join our webinar, CX Predictions for 2022 , on November 16, 10am MDT. Only 16% of CX leaders think that surveys allow them to address the root causes of performance.

2022 98

2022 Return on Investment Customer Relationship Management ROI 98

CustomerSuccessBox

NOVEMBER 24, 2021

ROI of Customer Value. Yet, many Customer Success Managers find it difficult to calculate the ROI (return on investment) of Customer Value. Calculating the ROI requires a consistent method to quantify the value delivered in terms of how much money your solution helped your customers make or save.

ROI 52

ROI Poor Customer Service Social Media Net Promoter Score 52

Confirmit

JANUARY 16, 2017

For example, where can a Market Research firm hope to ‘find’ Return on Investment? How can they grow that ROI? In this webinar, Confirmit’s Holly DeMuro explored the two primary types of Return on Investment and how they apply to Market Research firms. Market Research Webinars.

Return on Investment 45

Return on Investment Marketing Webinar ROI 45

Magellan Solutions

NOVEMBER 10, 2023

Try several forms, such as webinars, property tours with interactive experiences, and infographics, to see which ones your audience responds to the most. These tactics produced notable returns on investment (ROI); Bret experienced a 10X ROI, possibly even higher, and a significant boost in GCI compared to his previous years.

Marketing 52

Marketing Return on Investment ROI Social Media 52

NICE inContact

OCTOBER 17, 2019

Not surprisingly, that is where many agencies are focusing their investments (and with good reason.) Contact center investments can yield significant and rapid improvements to that. Taking time to go through this audit of your existing environment will also almost certainly uncover areas where there is little or no ROI. .

Contact Center 48

Contact Center Return on Investment E-support Government 48

CX University

OCTOBER 30, 2017

He will be featured in a November 15th webinar, Show me the numbers! Today, we are looking to respond to another call in the community, which is to secure CX strategies and practices by drawing clear, data-driven connections between these initiatives and return-on-investment.”. Chief Marketing Officer. CX University.

Consulting 40

Consulting Financial Measurement Net Promoter Score 40

ChurnZero

MARCH 11, 2020

Didn’t realize ROI. A note on “Didn’t realize ROI”. If a customer tells you they have a cost issue it’s because they didn’t recognize appropriate ROI. I now classify these cases as either Didn’t realize ROI (generically) or Lack of adoption. . Upcoming Webinar: Unpacking the Power of the Executive Business Review.

ROI 52

ROI Customer Journey Mapping Webinar Return on Investment 52

Confirmit

OCTOBER 18, 2018

Our clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. Every business’ VoC nirvana is generating a true and measurable return on investment (ROI) from their VoC program.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

Gainsight

MARCH 21, 2019

Number One: No return on investment—no return at renewal. We think about it like this: On the two-by-two, the x-axis is outcomes, or you could call it ROI or business value realization—is the customer achieving their desired outcome with your product or service? Define ROI goals. Are they happy with your company?

ROI 78

ROI Webinar Return on Investment Customers 78

CSM Magazine

NOVEMBER 8, 2019

A CRM project requires a focus on technology, people and processes; only when all three are in harmony will you truly maximise your ROI.”. US companies found it even more difficult: 85% of them couldn’t accurately calculate their ROI. A webinar to discuss the findings of the report will take place at 11am on November 21st, 2019.

2019 45

2019 ROI Return on Investment Customer Relationship Management 45

BirdEye

FEBRUARY 21, 2023

Finally, a social media manager can track analytics data to measure the return on investment (ROI) of each campaign, helping businesses understand which strategies are working and which need improvement. It involves monitoring conversations, keywords, and hashtags related to your business and its industry.

Social Media 98

Social Media Management Multi-Channel ROI 98

Centercode

MAY 24, 2023

In a recent webinar Centercode’s CEO, Luke Freiler, discussed how companies can increase the return on investment (ROI) of their beta programs. (If If you missed it, you can watch the entire presentation and download the slides here.)

Return on Investment 52

Return on Investment ROI Webinar Download 52

ChurnZero

JUNE 27, 2023

Subjective external: NPS, customer satisfaction scores (CSAT), customer advocacy and perceived return on investment (ROI). Some of these include in-app communication and walkthroughs, chatbots , customer communities, knowledge bases, videos, and webinars, to name a few.

Customer Success 52

Customer Success Customer Journey Mapping Net Promoter Score Customer Journey 52

Solvvy

OCTOBER 30, 2020

Rapid ROI With Low TCO. By automatically resolving customer support issues, many of our customers see a return on investment in as little as 3 months, and Solvvy typically does the same amount of work as roughly 10 full time support agents. All these elements generate a complete portrait of your support efforts. No problem.”

Customer Service 48

Customer Service Return on Investment Poor Customer Service Exceptional Customer Service 48

eGain Blogs

MAY 18, 2022

We teamed up with GovExec , a digital publication for government-related news dedicated to informing government leaders of developments that benefit the sector’s performance, to discuss this very important topic as part of a webinar. But why is it that we’re still not seeing the ROI that we made those commitments for?

Government 90

Government 2021 ROI Insurance 90

NICE inContact

SEPTEMBER 27, 2019

First, according to Sitecore, there’s a $3 return on investment expected for every $1 invested in customer experience. CRM is just one part of our powerful digital customer service software which can help delight your customers and lead to a demonstrable ROI.

Contact Center 55

Contact Center Return on Investment Call Center Interaction 55

Kustomer

JULY 10, 2020

In fact, according to an ROI of Customer Experience report by Qualtrics, 77% of customers agree that they’re more likely to recommend a brand to someone after having just one positive experience with the company. Brands can see a major return on investment when they incorporate personalized customer service into their strategy.

Customer Service 52

Customer Service Return on Investment Magazine Customer Service Strategies 52

BirdEye

MARCH 24, 2023

It can also help an organization identify the products and markets with a better return on investment and identify which deals to go after first. Then, prioritize your initiatives based on their potential return on investment (ROI) and your available budget. Launch your plan Now it’s time to launch.

2023 98

2023 Return on Investment Social Media Sales 98

ChurnZero

MARCH 24, 2020

One essential tenant of using hierarchy effectively should be to empower your customers and showcase the ROI they have created for their organization through using your product. Upcoming Webinar: Unpacking the Power of the Executive Business Review. But how do you systematically ensure they are maximizing their return on investment?

Webinar 60

Webinar Return on Investment Customer Success Customers 60

SmartKarrot

APRIL 15, 2022

Apply here: [link] Role: Customer Success Manager Location: Birmingham, England, United Kingdom (On-site) Organization: Advanced As a Customer Success Manager, you will ensure the customers recognize the ROI of their investment and help them drive to optimum performance and outcome. Apply here: [link].

Customer Success 19

Customer Success Return on Investment Webinar Leadership 19

Stella Connect

MAY 11, 2017

There’s input (investment) and output (ROI + waste). Your job is to create a sustainable power source with near 100% efficiency (high ROI, minimal waste). Talk about a return on investment. Your voice-of-customer (VoC) data collection program is an engine. It’s designed to drive your company’s success.

Voice of Customer 40

Voice of Customer Contact Center Return on Investment ROI 40

Second to None

MAY 8, 2018

Although every campaign is different, email marketing campaigns deliver an average return on investment of 4400% for every dollar spent. No other marketing tactic comes close to matching this ROI. Email marketing remains one of the most effective ways to establish customer relationships and boost ecommerce sales.

Customer Journey 59

Customer Journey Brands Marketing Return on Investment 59

Alida

NOVEMBER 8, 2017

Kelly will host the four-part webinar series , The big payoff: Realizing the ROI of customer relationships. Register to learn how customer-centric brands are achieving return on investment for customer relationships. I’m a bit of a Jack Welch fangirl! Thanks to Kelly for sharing her time and answering our questions.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Workshop Leadership 50

Thematic

NOVEMBER 13, 2018

With VOC programs, organizations are able to make highly-informed strategic decisions that contribute to a positive return on investment and ultimately an improved customer experience. This section is courtesy of our webinar with Lynn Hunsaker. Demonstrate strategic ROI for customer experience value.

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101

Alliance by IFS

JANUARY 30, 2017

Jeanine Sterling, Industry Director, Mobile and Wireless Communications at Frost & Sullivan, and Deb Geiger, VP Global Marketing at Astea International, discussed the challenges of meeting the needs of these mobile-enabled consumers in a recent webinar, “ Is Your Service Organization Ready for the Connected Customer ?”. Cost savings.

Connections 22

Connections Competitive Advantage Wireless Return on Investment 22

Team Support

FEBRUARY 23, 2021

Monitoring the return on investment (ROI) for the customer is therefore a vital capability, and in the other direction, driving recurring revenues for your company. Hold regular and ongoing product training programs, such as TeamSupport’s monthly TeamSupport University webinars.

B2B 78

B2B Return on Investment ROI Webinar 78

Confirmit

MAY 29, 2018

We recommend you follow the 5 stages below to ensure your VoC program delivers the insight you need to build strong customer experiences, create competitive advantage and generate ROI. Learn more about Confirmit’s Voice of the Customer solutions. Interesting Links.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40

Alliance by IFS

JANUARY 6, 2016

We recently released a new infographic as well as co-presented on a webinar with Aberdeen Group, “Discovering Untapped Value in Your Service Infrastructure,” that outlines key strategies for unlocking these hidden benefits. Listen to “ Discovering Untapped Value in Your Service Infrastructure ” webinar.

Return on Investment 20

Return on Investment Webinar Measurement Technology 20

Amity

MARCH 31, 2016

One important lesson I learned early on is that the right mix of stocks, bonds, real estate, and other assets is the difference between average and stellar returns. Put differently, the most thoughtfully constructed portfolios generally produce the best return on investment. Divide $250 by $1,000 and you get an ROI of 25%.

Measurement 92

Measurement Return on Investment ROI Financial 92

Magellan Solutions

FEBRUARY 24, 2022

A tried and true way to keep your firm’s cash flow steady is to keep a steady ROI. Webinars. $ This can result in increased lead creation, higher conversion rates, and a positive return on investment for your company. It is best to make sure you understand what your business needs first. Lead Generation Channel.

Social Media 40

Social Media B2B B2C Sales 40

Pointillist

JULY 25, 2018

and delivers meaningful ROI. Training is most successful when conducted in-person but if that is not an option, a live webinar would work too. Top Telecom Provider Rapidly Quantifies ROI with Pointillist A large, top 5 U.S. Groups of 2 to 5 users are ideal so the trainer can provide personal attention to each user.

Customer Journey 43

Customer Journey Events Metrics Government 43