InMoment XI

JULY 4, 2022

And due to these conditions, businesses need to justify the return on investment (ROI) for every initiative—including their customer experience (CX) program. Unsurprisingly, the answers were return on investment, finding budget space, and enabling stakeholder buy-in. 4 Keys to an ROI-Focused CX Program.

ROI 493

ROI Return on Investment Social Media Measurement 493

Kustomer

JULY 10, 2020

In a world that’s so heavily focused on utilizing digital technology and social media to create convenient experiences for consumers, making your customer service communication lines as simple, seamless and tailored as possible to specific members of your audience is a must. What qualifies as an “immediate” response? For Your Company.

Customer Service 52

Customer Service Return on Investment Magazine Customer Service Strategies 52

BirdEye

MARCH 24, 2023

It can also help an organization identify the products and markets with a better return on investment and identify which deals to go after first. Then, prioritize your initiatives based on their potential return on investment (ROI) and your available budget. Launch your plan Now it’s time to launch.

2023 98

2023 Return on Investment Social Media Sales 98

SurveyGizmo

NOVEMBER 4, 2021

As you do, your data is integrated via API to the gaming company’s customer relationship management (CRM) platform and player profile database. A customer support agent runs a report on top-tier players for your favorite game and your profile appears. Three questions and you’re done. You get back to playing your game.

2022 98

2022 Return on Investment Customer Relationship Management ROI 98

ChurnZero

JUNE 27, 2023

The data you need is anything that helps you to better understand a customer’s interactions with your company and its product. Subjective internal: Results of periodic business reviews, Customer Success Manager (CSM) sentiment, engagement and responsiveness, customer fit within the ideal customer profile (ICP).

Customer Success 52

Customer Success Customer Journey Mapping Net Promoter Score Customer Journey 52

CSM Magazine

NOVEMBER 8, 2019

More than half of small and medium enterprises (SMEs) in the UK have changed customer relationship management (CRM) supplier according to the State of the CRM Market 2019 Report from Workbooks. . US companies found it even more difficult: 85% of them couldn’t accurately calculate their ROI.

2019 45

2019 ROI Return on Investment Customer Relationship Management 45

Magellan Solutions

FEBRUARY 24, 2022

A tried and true way to keep your firm’s cash flow steady is to keep a steady ROI. Turning visitors to your website into paying customers is very important to the success of your business. Webinars. $ Ideally, the software should be able to work with your customer relationship management (CRM) system.

Social Media 40

Social Media B2B B2C Sales 40