Customer Journey Mapping Customer Success Return on Investment Webinar 
ChurnZero
FEBRUARY 28, 2020
Q&A: Digital Customer Success Strategies to Drive User Adoption. Accessing meaningful data points early in the customer journey can be difficult. You can easily miss opportunities to deeply understand your customers’ behavior when your insights depend on those data points.
ChurnZero
MARCH 6, 2020
Customer Success Starts Within: 6 Ways to Put Employees First. The Customer Success industry is obsessed with cracking the code on customer experience and loyalty. So, it’s easy to see how a fixation on the customer can overshadow the very people who make that success possible: the employees.
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ChurnZero
APRIL 3, 2020
Customer Success helps your customers realize value with your product. But how do you systematically ensure they maximize their return on investment? EBRs facilitate customer alignment on business objectives and outcomes as well as allow you to learn about customer initiatives and opportunities.
ChurnZero
MARCH 11, 2020
Disappointed, but oddly satisfied, I hung up the phone from a call with a recently-churned customer. I wasn’t satisfied that we lost a customer, but I was now armed with valuable new information that would lead to a breakthrough in our sales model. Upcoming Webinar: Unpacking the Power of the Executive Business Review.
ChurnZero
JUNE 27, 2023
In business, particularly among customer success professionals, it conjures up one key question: how can we do more with less? In my view, an effective digital customer success strategy has four key steps involving: Customer data Customer segmentation Automation A customer journey map 1.
Totango
MARCH 2, 2021
Product webinars. Seek to deliver enough preliminary value to persuade prospects of the value of investing in a free trial. Using KPIs to track usage and ensure that customers are getting the value they paid for. Reviewing accounts that are coming up for renewal to evaluate and ensure return on investment.
Confirmit
MAY 29, 2018
Design : Design your program to deliver both tactical and strategic benefits, mapped to your key business objectives. Listen: Put in place multi-channel data collection to ensure your customers can provide feedback in the way that suits them, driving high response rates and greater insight. When to Collect the Voice of the Customer?
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