Strativity

OCTOBER 16, 2017

It allows one to respond effectively when the CEO or CFO asks, “An improved customer experience is great—but show me the money.”. Strativity has a methodology, which it has used with clients, to determine the financial return on investment (ROI) for customer experience initiatives and programs using a fact-based approach.

Return on Investment 45

Return on Investment ROI Customer Experience Financial 45

Strativity

OCTOBER 16, 2017

It allows one to respond effectively when the CEO or CFO asks, “An improved customer experience is great—but show me the money.”. Strativity has a methodology, which it has used with clients, to determine the financial return on investment (ROI) for customer experience initiatives and programs using a fact-based approach.

Return on Investment 40

Return on Investment ROI Customer Experience Financial 40

Confirmit

APRIL 18, 2019

in this webinar, as they answer questions including: - How can key methodologies such as Customer Journey Mapping help companies to perform better? - Can governance of the customer experience help to drive customer-centricity? - Voice of the Customer Webinars.

Customer Centricity 40

Customer Centricity Net Promoter Score Customer Journey Mapping Return on Investment 40

Confirmit

SEPTEMBER 20, 2018

in this webinar, as they answer questions including: How can key methodologies such as Customer Journey Mapping help companies to perform better? Can governance of the customer experience help to drive customer-centricity? Voice of the Customer Analyst Insight Webinars.

Customer Centricity 40

Customer Centricity Net Promoter Score Customer Journey Mapping Return on Investment 40

ChurnZero

FEBRUARY 28, 2020

But, if you’re using digital communication, you have access to all sorts of “marketing” metrics to better understand your customers’ product and communication engagement. During the webinar, we discussed how to: Leverage email and in-app metrics to track overall customer engagement. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Customer Success 64

Customer Success Webinar Customer Journey Customer Journey Mapping 64

ChurnZero

APRIL 3, 2020

Customer Success helps your customers realize value with your product. But how do you systematically ensure they maximize their return on investment? EBRs facilitate customer alignment on business objectives and outcomes as well as allow you to learn about customer initiatives and opportunities.

Customer Journey Mapping 52

Customer Journey Mapping Webinar Customer Success Customer Journey 52

ChurnZero

MARCH 11, 2020

Upcoming Webinar: Unpacking the Power of the Executive Business Review. Customer Success is about helping your customers realize value with your product. But how do you systematically ensure they are maximizing their return on investment? Customer Success Around the Web.

ROI 52

ROI Customer Journey Mapping Webinar Return on Investment 52