Confirmit

APRIL 18, 2019

in this webinar, as they answer questions including: - How can key methodologies such as Customer Journey Mapping help companies to perform better? - Can governance of the customer experience help to drive customer-centricity? - Voice of the Customer Webinars.

Customer Centricity 40

Customer Centricity Net Promoter Score Customer Journey Mapping Return on Investment 40

Confirmit

SEPTEMBER 20, 2018

in this webinar, as they answer questions including: How can key methodologies such as Customer Journey Mapping help companies to perform better? Can governance of the customer experience help to drive customer-centricity? Voice of the Customer Analyst Insight Webinars.

Customer Centricity 40

Customer Centricity Net Promoter Score Customer Journey Mapping Return on Investment 40

ChurnZero

FEBRUARY 28, 2020

But, if you’re using digital communication, you have access to all sorts of “marketing” metrics to better understand your customers’ product and communication engagement. During the webinar, we discussed how to: Leverage email and in-app metrics to track overall customer engagement. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Customer Success 64

Customer Success Webinar Customer Journey Customer Journey Mapping 64

Confirmit

MAY 29, 2018

Bring the customer’s voice into your organization and you can expect the following results, providing you take action on the insights you receive: Increase revenue: Through reduced churn, improved cross-sell opportunities and the ability to attract new customers. Why Implement a Voice of the Customer Program?

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40