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The Complete Guide to Mastering Contact Center Analytics

InMoment XI

OCTOBER 24, 2023

By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations. This alignment ensures that every insight, every decision, and every action contributes to a cohesive strategy, maximizing the return on investment.

Contact Center 260
Contact Center Multi-Channel Net Promoter Score Metrics 260
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How to Successfully Implement Customer Journey Analytics

Pointillist

JULY 25, 2018

Training is most successful when conducted in-person but if that is not an option, a live webinar would work too. telecom provider made a major investment in customer outreach, the likes of which they had not done before. Pick a mix of financial, customer and operational metrics.

Customer Journey 43
Customer Journey Events Metrics Government 43
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