InMoment XI

OCTOBER 24, 2023

These analytics tools delve deep, illuminating the nuances of every conversation, every piece of customer feedback , and every touchpoint. By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations.

Contact Center 260

Contact Center Multi-Channel Net Promoter Score Metrics 260

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. Remember to reevaluate and update product automations that have customer touchpoints (like in-app notifications and email) to ensure they don’t come across as insensitive during times of crises. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

Alida

NOVEMBER 8, 2017

What’s on your roadmap for customer initiatives at Vision Critical? My hope is to improve on the strong foundation that has already been laid by sewing together the customer touchpoints and transitions to ensure a seamless customer experience. Why would it be any different in a business setting? I’m a bit of a Jack Welch fangirl!

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Workshop Leadership 50

Pointillist

JULY 25, 2018

Articulate the importance of focusing on end-to-end customer journeys as opposed to single touchpoint interactions. Training is most successful when conducted in-person but if that is not an option, a live webinar would work too. telecom provider made a major investment in customer outreach, the likes of which they had not done before.

Customer Journey 43

Customer Journey Events Metrics Government 43