PeopleMetrics

JANUARY 24, 2022

The convergence of CX (VoC) and research – as we setup listening posts around key touchpoints, research questions continue to emerge that are either integrated into CX measurement or setup as separate studies. Our product roadmap has exciting new features planned this year around the theme of high-value customer understanding and retention.

B2B 90

B2B Roadmap B2C Hotels 90

Gainsight

FEBRUARY 26, 2024

Well-defined customer touchpoints are the foundation of a strong digital experience with your product. User journeys can include granular mapping to key features, re-engagement if users go dark in your product, and outreach such as one-to-many webinars or feature release notifications. Automate renewals via digital touchpoints.

NPS 52

NPS Touchpoint Customer Journey Effort Score 52

Centercode

APRIL 30, 2019

We are repositioning the team to have more touchpoints along the product development lifecycle to deliver greater value to the organization. This program quickly became an integral part of the team’s mission to move further upstream and gain access to more customer touchpoints. Watch the Stakeholder Buy-In Webinar Now.

Touchpoint 66

Touchpoint Webinar Roadmap Presentation 66

SurveySparrow

AUGUST 28, 2023

It encompasses every touchpoint, from the first interaction to ongoing support, and greatly influences customer satisfaction, loyalty, and retention. 5 Continuous Education Webinars and Workshops : Host regular webinars and workshops that educate users on advanced features and best practices.

Customer Journey 52

Customer Journey Customer Experience Webinar Net Promoter Score 52

Oracle

OCTOBER 17, 2019

This is a preview of the on-demand webinar, Best-in-Class Customer Journey Management: How to Deliver Truly Connected Service Experiences. Every touchpoint is a key part of the customer experience. According to research Aberdeen conducted in May 2018, which Minkara highlights in the webinar, there are 4 key benefits.

Customer Journey 44

Customer Journey Effort Score Webinar Social Media 44

Wootric

MARCH 15, 2020

Improve customer experience at customer journey touchpoints. Guneet Singh, Director of Customer Experience programs at Docusign, spoke about this in a recent Voice of the Customer webinar. Closing the loop can be automated when you have your feedback readily available in systems like Intercom or Salesforce.

E Commerce 125

E Commerce E-support Chief Customer Officer Loyalty 125

Gainsight

FEBRUARY 20, 2019

I’m talking about touchpoints like training, onboarding, and adoption. Depending upon your company’s product roadmap, you might be shipping and refining new product updates monthly, weekly, or even daily. Increase adoption through easy-to-use, in-app engagements and fuel your roadmap with data-driven user insights.

Roadmap 45

Roadmap Demo Measurement Customer Success 45

SurveySensum

OCTOBER 5, 2020

At what touchpoints and milestones should you launch feedback surveys? In the above typical B2B SaaS customer journey, a customer attends your webinar and finds out about your product. Throughout this customer journey, you’ll gather customer feedback from every stage using CSAT, CES, and NPS surveys depending on each touchpoint. .

Customer Journey 52

Customer Journey B2B Net Promoter Score NPS 52

SmartKarrot

JANUARY 18, 2023

Participate in webinars as a subject matter expert as needed. Coordinate the various departments associated with customer experience management throughout the company, minimizing silos of systems, data, assumptions, hand-offs, performance, and customer touchpoints. Contribute to the creation of training or marketing assets.

Customer Success 19

Customer Success Roadmap Document Webinar 19

Oracle

JANUARY 15, 2021

Travis Pelleymounter , Vice President of Tickets Sales & Service and Christina Kori , Digital Marketing Manager for the Tampa Bay Lightning, joined me for an Oracle Customer Spotlight Series webinar in advance of the first game of the new NHL season.

Sales 52

Sales Marketing Sports Roadmap 52

Totango

JULY 11, 2023

SVP of Customer Success “Totango takes all of our feedback and implements it almost immediately or can provide a product roadmap timeline in which it will be accomplished. You can see more about our latest features and customer stories in our recent webinars and on our blog. ” — Juan G.,

Customer Success 83

Customer Success Customer Journey Mapping Sports Customer Journey 83

Wootric

DECEMBER 9, 2020

During the webinar, he laid out planning elements you need to consider when building your CX program. It would gather NPS, CSAT, and Customer Effort Score (CES) feedback from all relevant customer touchpoints, analyze that feedback and turn it into an actionable experience strategy. . Product Roadmaps and UX Design.

Banking 52

Banking Culture Feedback Customer Centricity 52

ChurnZero

JANUARY 10, 2020

“Our relationship with our customers is everything, and it is essential that we create a seamless, unified experience across all customer touchpoints and add value with each interaction. Upcoming Webinar: How to Streamline Onboarding to Reduce Churn. I am excited to have Lisa as part of my senior leadership team.”

2020 52

2020 Chief Customer Officer Customer Success Leadership 52

CustomerSuccessBox

NOVEMBER 1, 2018

In the webinar “ Playbook: Delivering Customer Success to Fortune 500 ”, Tj speaks about his experiences, mistakes, and wins while setting up customer success at XebiaLabs and dealing with Fortune 500 customers. Maintenance: Account touchpoints, roadmap calls, etc. Sign up and watch the on-demand webinar here.

Customer Success 40

Customer Success Webinar Customers Metrics 40

InMoment XI

OCTOBER 10, 2023

These metrics delve deep, capturing the nuances of every touchpoint, from the initial inquiry to post-purchase survey. These metrics provide a roadmap for improvement, ensuring businesses remain customer-centric in their approach. Elevate your customer service game today by watching this webinar.

Metrics 260

Metrics Net Promoter Score Customer Service Effort Score 260

Totango

APRIL 6, 2021

During the live presentation of the Steps to Scale Your Customer Success Operations Overnight webinar, Wisr’s VP of Customer Success Christine Knific answered several questions from attendees. You can watch the webinar here and check out a recap of some of the questions and answers from the session below.

Webinar 62

Webinar Roadmap Customer Success Customers 62

ClientSuccess

AUGUST 27, 2019

Join networks, read blogs, attend webinars, and participate in your local meetups. . Product, for example, might present the product roadmap to customers and in return customer success will help beta customers understand the new features as well as set up customer interviews for the product team to gather feedback. .

Customer Success 40

Customer Success Culture Books Blog 40

GetFeedback

JULY 19, 2019

If you’re beginning to get positive feedback on a touchpoint in your customer journey that you set out to improve, you’ve got an insight into your CX process and the decisions you’re making. They’re giving you a roadmap to fix whatever it is that ails your business. Check out the full webinar recording here.

Social Media 262

Social Media Feedback Webinar Books 262

CSM Magazine

SEPTEMBER 20, 2021

Generally, businesses interact with the customers on standalone touchpoints in their journeys such as: First purchase. However, studies reveal that focusing on the entire customer journey instead of these standalone touchpoints is one of the vital customer service skills. First visit. Subscription. Problem resolution.

Social Media 98

Social Media Seminar Customers Customer Service 98

Talkdesk

JANUARY 13, 2020

System integrations also play an important role in context; they can amass customer data from many different touchpoints and piece it together for a holistic understanding. For more help on what and how to measure, check out our on-demand webinar on contact center metrics.

Contact Center 67

Contact Center Metrics Roadmap Measurement 67

Alida

NOVEMBER 8, 2017

What’s on your roadmap for customer initiatives at Vision Critical? My hope is to improve on the strong foundation that has already been laid by sewing together the customer touchpoints and transitions to ensure a seamless customer experience. Why would it be any different in a business setting? I’m a bit of a Jack Welch fangirl!

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Workshop Leadership 50

Pointillist

JULY 25, 2018

Articulate the importance of focusing on end-to-end customer journeys as opposed to single touchpoint interactions. Training is most successful when conducted in-person but if that is not an option, a live webinar would work too. Groups of 2 to 5 users are ideal so the trainer can provide personal attention to each user.

Customer Journey 43

Customer Journey Events Metrics Government 43