Customer Satisfaction Net Promoter Score Roadmap Webinar 
InMoment XI
OCTOBER 10, 2023
The Importance of Measuring Customer Service Metrics Customer service metrics are the backbone of any successful customer-centric strategy. They provide invaluable insights into customer satisfaction, customer loyalty , and overall experience. To learn more about Customer Effort Scores, click here.
InMoment XI
AUGUST 25, 2023
InMoment recently held a webinar featuring Forrester , an independent, research and advisory firm. Let’s dive into what we covered on our webinar. A vendor that complements your strategic objectives can bring fresh insights and innovation, enhancing your CX program’s impact on customer satisfaction and customer loyalty.
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InMoment XI
OCTOBER 24, 2023
By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations. By anticipating customer behaviors, preferences, and needs, businesses can craft strategies that are not just reactive but proactive.
8x8
FEBRUARY 21, 2019
This roadmap will get you started on the road to success. What problems can you solve when you listen to the voice of all your customers? Are product or process problems causing customers to leave? You can search for new product opportunities or ways to improve customer satisfaction and boost net promoter scores.
ChurnZero
MAY 22, 2024
Building an executable digital CS strategy has three key components: a digital roadmap, an automation plan, and a touchpoint map. 1: Your digital customer success strategy’s digital roadmap. On average, it takes between two and three years to build and optimize a fully mature digital customer success program.
Gainsight
APRIL 30, 2019
Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. Customer Retention Rate (CRR). Customer Satisfaction Score (CSAT). Net Promoter Score (NPS). Customer Acquisition Cost (CAC). WATCH THE WEBINAR.
8x8
DECEMBER 3, 2018
Improved customer experience, both during and outside of the holiday rush, has resulted in an increase in upsells by contact center agents, and higher customer satisfaction in general. How to Improve Your Customer Experience. Three ways you can assess where you are today: Get your Net Promoter Score.
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