Top 5 Customer Service & CX Articles for Week of October 2, 2023
ShepHyken
OCTOBER 1, 2023
My Comment: For those in the customer support world, this article is for you. AHT, as in average handle time, is a metric used to measure the average length of time for a customer support call. Two areas not typically considered in this metric, should be. The first is from the customer’s experience.
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