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Balancing AI and Human Interaction for Optimal Customer Service

VDS

MAY 21, 2024

Chatbots, virtual agents, and automation can manage simple queries, process transactions, and provide instant responses 24/7. This reduces wait times and ensures that customers receive timely assistance, which is critical in maintaining customer satisfaction.

Interaction 52
Interaction Customer Service Virtual Agent Contact Center 52
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Customer Self-Service: Pros, Cons, Examples

TechSee

MARCH 7, 2022

Customers who choose self-service can be demanding – and expect organizations to value their time. Key Benefits of Self Service as a Customer Service Strategy . Reducing the burden of call volume for simple, repetitive tasks gives agents more time to resolve complex customer issues.

2025 109
2025 Customer Service Representative Customer Service Strategies Virtual Agent 109
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