Customer Service Training Hospitality Net Promoter Score Online Experience 
ShepHyken
SEPTEMBER 5, 2022
4 Ways Digital Evolution Has Changed Customers’ Ideas About Patience by Scott Clark. CMSWire) We know that customers expect answers to service inquiries within an hour, and they also expect their online experiences to be convenient and fast, with their questions answered and their goals accomplished.
ShepHyken
SEPTEMBER 6, 2021
When Customer Care Isn’t Enough, Call the Customer Delight Brigade by Katie Deighton. Wall Street Journal) Staff members at the George Eliot Hospital in the English town of Nuneaton are used to the sight of flowers being delivered to patients. State of the In-Store Experience [2021] by Bobby Marhamat.
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