Customer Service Training Loyalty Programs Rewards Programs Touchpoint 
ShepHyken
APRIL 14, 2024
This one focuses on field service, but it’s still worth the four minutes it takes to read. Here’s a great line from the article: “Every additional penny that is asked of a customer should be put through a rigorous test.” It also includes a short list of what to consider when protecting customer loyalty.
ShepHyken
JUNE 21, 2021
The Wise Marketer) Too many reward programs solely focus on the points, rather than on the rewards their points or miles make possible. And without rockin’ rewards, the points are without meaning. Do your rewards hit the “must-have” mark that turns casual customers into brand fans? by Tom Ryan.
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