Lumoa

FEBRUARY 9, 2023

A handful of inspiring articles on customer centricity: How to empower your organization to improve customer experience by Lumoa, “ 7 Secrets Of Building A Customer-Centric Company Culture ” by Micah Solomon. A company usually follows a set of KPIs. What metrics should you follow?

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

ClearAction

DECEMBER 14, 2017

All of these terms are components of customer experience management (CEM), which is the broadest and deepest way of viewing customers and their role in the success of any organization (for-profit, non-profit, or government). The purpose of any organization is to serve a customer need.

Customer Care 66

Customer Care CEM Customer Experience Net Promoter Score 66

ClearAction

DECEMBER 14, 2017

All of these terms are components of customer experience management (CEM), which is the broadest and deepest way of viewing customers and their role in the success of any organization (for-profit, non-profit, or government). The purpose of any organization is to serve a customer need.

Customer Care 59

Customer Care CEM Customer Experience Net Promoter Score 59

Lumoa

MARCH 20, 2018

You should know all the touchpoints in order to create a detailed customer journey and be able to improve customer experience across all the channels. voice of customer Voice of customer , or VoC , refers to customers’ feedback about their experiences with and expectations for your products or services.

Net Promoter Score 114

Net Promoter Score Customer Experience CEM B2C 114

Lumoa

MARCH 20, 2018

You should know all the touchpoints in order to create a detailed customer journey and be able to improve customer experience across all the channels. voice of customer Voice of customer , or VoC , refers to customers’ feedback about their experiences with and expectations for your products or services.

Definition 64

Definition Net Promoter Score Customer Experience CEM 64

Confirmit

MAY 29, 2018

Helps to give direction when it comes to taking customer-centric actions to deliver on your specific business outcomes. The economics of Net Promoter are similar to the principles that govern customer loyalty. Satisfied, or even better, delighted customers, will spend more and recommend your company to their friends.

Net Promoter Score 40

Net Promoter Score NPS 2003 Metrics 40