CloudCherry

JANUARY 22, 2020

A recent Forrester white paper entitled How to Transition Your Voice-Of-The-Customer Vendor explains that “failure is not always the vendor’s fault.” According to the Forrester report, many VoC programs are still immature and face common challenges: Not Listening to Customers. Not Interpreting Feedback.

White Paper 243

White Paper Social Media Feedback 2019 243

Confirmit

MAY 29, 2018

What is Voice of the Customer (VoC)? Voice of the Customer refers to the way an organization collects customer feedback, analyzes the data, distributes it to the right people and takes action on these insights in order to generate financial benefits. Otherwise your program will fail.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40

Confirmit

JANUARY 9, 2018

Whether you want to collect feedback from your customers, conduct a market research project, or better enable your employees, mobile accessibility needs to be a primary consideration and Confirmit is here to help! Perhaps, however, you are still aren’t convinced that mobile has a place in research and feedback collection.

White Paper 40

White Paper 2016 Customer Voice Feedback 40

Confirmit

JANUARY 9, 2018

Whether you want to collect feedback from your customers, conduct a market research project, or better enable your employees, mobile accessibility needs to be a primary consideration and Confirmit is here to help! Perhaps, however, you are still aren’t convinced that mobile has a place in research and feedback collection.

White Paper 40

White Paper 2016 Customer Voice Feedback 40