Bridging the Gap: How to Choose the Right Channel for Customer Communication
Talkdesk
SEPTEMBER 6, 2017
This piece was originally written by Gadi Shamia, COO of Talkdesk, for Opentalk magazine. With a voice call, there are no time gaps between a message and a response, and our human ability to connect and empathize can de-escalate situations quickly and turn a problem to an opportunity.
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