Responsetek

MAY 8, 2018

What aspects of the customer experience are most important to our organisation? Should we focus on retail experience, online experience, or call centre experience? The instant that a customer interacts with your company, that interaction is converted to a “moment of truth”. Download eBook.

CEM 40

CEM Insurance Telecommunications Customer Satisfaction 40

Storyminers

AUGUST 21, 2018

How do you customize your customer experience to appeal to various age groups while remaining relevant to all of them? If your business is one that needs to appeal to both younger and older consumers, your best bet is to reach out both online and offline in an attempt to cover all your bases. In-Store and Online Experience.

Customer Experience 49

Customer Experience Social Media Advertising Return on Investment 49

Storyminers

AUGUST 21, 2018

About 73 percent of traditionalists and 67 percent of baby boomers prefer to interact in a store, while the younger generation takes the opposite approach, with 66 percent of Generation X and 64 percent of millennials preferring to interact online. Encourage your customers to download the app and then track their purchases.

Social Media 40

Social Media Customer Experience Advertising Return on Investment 40