Responsetek

MAY 8, 2018

What aspects of the customer experience are most important to our organisation? Should we focus on retail experience, online experience, or call centre experience? Download eBook. Is it reducing customer defection, increasing average revenue per customer, or perhaps even improving employee morale?

CEM 40

CEM Insurance Telecommunications Customer Satisfaction 40

Hero Digital

NOVEMBER 26, 2018

Now the company is scaling beyond the online experience to integrate Alexa searches and Amazon Go store purchases to track customer shopping trends and offer products across channels. — Learn about our CX strategy and data + insights service offerings or download our 8-step guide to creating omnichannel customer experiences.

Multi-Channel 46

Multi-Channel Roadmap Touchpoint Return on Investment 46

Storyminers

AUGUST 21, 2018

If your business is one that needs to appeal to both younger and older consumers, your best bet is to reach out both online and offline in an attempt to cover all your bases. Here are nine ways to customize your in-store and online experience to reach multiple generations: 1. In-Store and Online Experience.

Customer Experience 49

Customer Experience Social Media Advertising Return on Investment 49

Storyminers

AUGUST 21, 2018

If your business is one that needs to appeal to both younger and older consumers, your best bet is to reach out both online and offline in an attempt to cover all your bases. Here are nine ways to customize your in-store and online experience to reach multiple generations: 1. In-Store and Online Experience.

Social Media 40

Social Media Customer Experience Advertising Return on Investment 40