Maru Group

JUNE 2, 2022

Consumers over 35 want an e-commerce platform that is vested in them now and in the long term. Based on this experience, Olga’s enthusiasm for the purchase was unsurprisingly diminished. While the retailer was working to make the customer journey a “total experience” they only managed a frustrating and inconsistent one at this point.

E Commerce 83

E Commerce E-support Retail Touchpoint 83

Bold360

APRIL 12, 2021

Customers who simply demand faster and better support have become much more open to self-service options. Before COVID , it was the under 30 customer demographic that was comfortable with self-service options ,” says Mehta The entire customer engagement ecosystem is shifting online. . SMS is also trending for engagement.”

Customer Engagement 52

Customer Engagement Engagement E-support Multi-Channel 52

C Space

MAY 22, 2020

Digital learning and talent management brands Skillsoft and SumTotal held a live global experience for learning, talent, and business leaders virtually this year, after a last-minute dash to turn their usual face-to-face event into an online experience. Rogan said last year his show reached about 190 million downloads a month.

2020 52

2020 Brands E Commerce Travel 52