Sat.Feb 04, 2023

article thumbnail

5 Effective Call Control Strategies for Contact Center Agents

Myra Golden

Controlling phone calls; getting your average handle time down, known as AHT, comes down to emotional intelligence. You must understand your customer’s experience and relay that understanding to them. Knowing how they feel and how they see things is crucial.

2023 105
article thumbnail

How ChatGPT will massively disrupt many industries and democratize AI

Beyond Philosophy

I have written seven books, countless articles, and tons of keynote speeches, not to mention thousands of emails. As a writer, through and through, I know how difficult it can be to stare at a blank screen watching that blinking cursor wondering where to start.

2023 78