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Sun.May 14, 2023

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Building an Irresistible Brand: The Link Between Employee Engagement and Customer Service

Doing CX Right

MAY 14, 2023

Josh Bersin, renowned HR industry expert and author, and Stacy Sherman provide proven tactics to maximize employee engagement, align teams, and eliminate company silos to have an irresistible brand that people love to work for and consistently buy from. The post Building an Irresistible Brand: The Link Between Employee Engagement and Customer Service appeared first on Doing CX Right.

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Engagement Brands Customer Service Customers 59
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MS Teams Call Secret Revealed: How to Apply a Free Intelligence Layer on Your Microsoft Teams Calls!

SmartKarrot

MAY 14, 2023

Imagine this – You are in a conversation with one of your most valued customers and they are detailing you (and your team) about an upcoming project. While you have an assistant to take notes from the meeting but the assistant, who is new to your organization, is not familiar with the customer’s accent and fails to understand certain details… The assistant transcribes the call and takes manual notes, and the same is also shared with the customer who reverts with certain errors and missed details

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Call Recording Customer Success Communication Insights 10
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