ChurnZero

MARCH 14, 2020

Your Company Will Get A Taste of Remote Work. What Happens Post-Coronavirus Crisis? Try This Hybrid Remote Schedule That Works. Thousands of “knowledge companies,” including ours, are supporting a temporary 100% work-from-home (WFH) workforce during the coronavirus (COVID-19) crisis. This precautionary move is inadvertently serving as a remote-work pilot test for onsite employees.

Net Promoter Score 72

Net Promoter Score NPS Leadership Events 72

SurveySparrow

MARCH 14, 2020

One of the main goals of businesses these days is to delight its customers. While it is important that you have a mechanism to get leads on auto-pilot, you are bound to lose them later on if you don’t have a strategy to keep them engaged. Customer engagement is the measurement of your customer’s engagement with your content or product. You can measure it by using various customer engagement metrics into consideration.

Metrics 81

Metrics Customer Engagement Engagement Social Media 81

CSM Magazine

MARCH 14, 2020

At first sight, it might not seem like project management has a lot to do with customer service. Being a project manager sounds more like a methodical job, where you coordinate lots of tiny moving pieces, manage tasks, research, fill in spreadsheets, strategize and write progress reports. When thinking of a PM, we picture someone sitting behind a desk, elbows deep in paperwork, not someone working in the dynamic and interactive environment of customer service.

Customer Service 75

Customer Service Management Customer Satisfaction Communication 75