Confirmit
DECEMBER 1, 2019
Someone once said, ‘don’t mistake your own enthusiasm for someone else caring’ I can’t remember who said it. I could use Google to find out. It may even have been me during one of my more catty moments. Either way, it seems applicable to some of what follows. I’ve recently attended several conferences examining the topic of customer experience and why it matters.
Forrester's Customer Insights
DECEMBER 1, 2019
There’s an alternative approach to proving the economic value of CX, and it has some advantages: The math is simple and it’s hard to argue against. What’s more, you’ll be measuring something that executives like in good times and love in bad times: cost savings.
Feedbackly
DECEMBER 1, 2019
Every company wants to be showered with praise. Feedback is an essential part of modern business. Having a majority of good reviews will make. The post Dealing with Negative Customer Feedback appeared first on Feedbackly.
Expert insights. Personalized for you.
52 
Let's personalize your content