Sun.Dec 06, 2020

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You probably don’t own the crucial step in online sales. Here’s how to deal with it:

Hello Customer

Here we are again, confined in our homes. With most retailers closing their doors, online delivery moves back into the spotlight. Customers expect a shopping experience to be fast, efficient, and easy. The most important element? The delivery. 74% of consumers say that the quality of the delivery is important in their intention to buy again. So do not underestimate the customer’s anticipation to unbox their purchase.

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Customer Voice Speaks the True Customer Experience | #CX #Leadership

Kate Nasser

Listen to the customer voice if you want your business to thrive. Customer experience insights from Kate Nasser, The People Skills Coach™ | #CX #Leadership. The post Customer Voice Speaks the True Customer Experience | #CX #Leadership appeared first on KateNasser.com.

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The complete guide to website surveys

GetFeedback

Everything you need to know about website surveys, from deciding what kind of survey you want to run to asking the perfect questions.

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Customer Voice Speaks the True Customer Experience | #CX #Leadership

Kate Nasser

Listen to the customer voice if you want your business to thrive. Customer experience insights from Kate Nasser, The People Skills Coach™ | #CX #Leadership. The post Customer Voice Speaks the True Customer Experience | #CX #Leadership appeared first on KateNasser.com.

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The Ultimate Guide to Monetizing Customer Learning

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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What is the Difference Between Content Strategy and Content Marketing?

DemandJump

Content Marketing isn’t a new buzzword, but the amount of attention it gets only grows. With modern marketers increasing their focus on digital marketing efforts, it’s easy to understand why. Digital content marketing works.

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What is the Definition of Content Marketing?

DemandJump

There’s a wide, wide world of marketing out there. And if you’re new to it, don’t operate in it, or simply don’t keep up as well as you might like, there are a lot of words and phrases that get tossed around that may seem very foreign to you. One of those phrases with the biggest buzz lately is content marketing. It’s becoming a core part of any digital marketing plan, but what is it?

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What Makes a Good Marketing Plan?

DemandJump

How do you write a marketing plan? What makes a marketing plan “good” or “bad?” When you sit down to make your content marketing plan , these are questions that can seem daunting. Let’s take a look at how to make this process work for you and not against you.

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Types of Content Marketing: Benefits and Uses of Each Type

DemandJump

You may find yourself asking, “what is content marketing, and why is it important?”.

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Why is Content Creation Important?

DemandJump

What is content creation?

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The Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper