GetFeedback

MARCH 1, 2020

In this article, we will explore how AI can improve the customer experience, increase the revenue for your retail company, and why your business needs an app.

Retail 221

Retail Article Customers Customer Experience 221

Wootric

MARCH 1, 2020

A scrappy band of freedom fighters attempts the impossible, and their hopes and dreams rest in the hands of a “Chosen One.” Sound familiar? Whether it’s Neo (from The Matrix ), Katniss (from Hunger Games ), William Wallace (from Braveheart ), or T’Challa (from Black Panther ), you know the story well. And even though you’re not taking on the evil empire in 2020, you’ll still need someone exceptional to integrate your Customer Experience (CX) initiatives and take everything to the next leve

Roadmap 52

Roadmap Touchpoint NPS Effort Score 52

GetFeedback

MARCH 1, 2020

What is hyper-personalization and how to achieve it in your CX program.

Customer Experience 286

Customer Experience Customers Article 286

LoyaltyPlus

MARCH 1, 2020

Experts in digital retail, e-commerce and customer relationship management (CRM) agree that a finely-tuned, well-executed loyalty programme can take a business to the next level of operation. However, the converse is equally true, and if this programme is not thought through, it could end up being more of a liability than anything else. Therefore, independent CRM specialist LoyaltyPlus has underlined several considerations that typify successful programmes, whether these are based on external se

Loyalty 40

Loyalty E Commerce E-support Customer Relationship Management 40

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GetFeedback

MARCH 1, 2020

The six CX trends that you can't ignore in 2020.

2020 300

2020 Customer Experience Customers Article 300

Forrester's Customer Insights

MARCH 1, 2020

Not too long ago, executives from manufacturing and related industries would not consider running their internet of things (IoT) initiatives from a cloud. Now? It’s hard to find one who doesn’t enthusiastically embrace some role for the public cloud. Makers of industrial IoT software platforms have undergone a similar change of heart, pivoting from making […].

Customers 58

Customers 58

SurveySparrow

MARCH 1, 2020

Did you know that around 73% of customers find live chat the most satisfying way of communicating with brands? Yes, a whopping 73%! We all need instant solutions to keep up with the fast-paced world. In that aspect, Live Chat has revolutionized customer service. A few years back, customers had to wait for hours on end to even get connected but today they open a website and find themselves pouring out their problems to an executive already!

2020 59

2020 Sales Feedback Customer Centricity 59

Andrew Mcfarland

MARCH 1, 2020

Ah Springtime… the time when college seniors find a single interviewing suit/outfit, draft a resume and set out to find work. For variety and a clear sense of purpose, I encourage people to consider a career in customer success. It’s.

Customer Success 62

Customer Success Customers 62