Beyond Philosophy

MAY 2, 2020

I hate my cable providers. That’s right, providers is plural. I have two different providers, one in the UK and one in Florida, and they both provide poor experiences. In many ways, I see cable companies as the perfect example of what not to do with your Customer Experience. This Episode of The Intuitive Customer takes a look at all the ways cable companies provide experiences that do not promote customer-driven growth.

Consulting 142

Consulting Customer Experience Customers 142

CSM Magazine

MAY 2, 2020

How will the future of Customer Service & Experience be forever changed by COVID-19? In the past 8 weeks the customer service landscape has undergone a huge operational shift. In a short space of time we have witnessed entire companies move online, revenue streams pivot and budgets be cut. All of this whilst undergoing a complete revaluation of what our customers need from us.

Webinar 52

Webinar Customer Service Management Customer Centricity 52

SurveySparrow

MAY 2, 2020

A long time ago in a galaxy far, far away, the Jedis & Yodas saw the Earth dwellers celebrate. They were mighty happy & looked forward to that day on Earth. . The 4th of May. . Along with the others, Luke Skywalker & Princess Leia also joined the spectacle. . While they were busy rejoicing, nobody noticed the evil lurking in the shadows.

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Bizagi

MAY 2, 2020

So, you want to deploy Robotic Process Automation in your business? Great! It can boost efficiency, help to ensure compliance, and free up employee’s time to focus on value-add tasks. But beware, the failure rate of RPA implementation and adoption is 30-50%, according to EY. They fail because the RPA implementation process is complex. If you’re going to introduce robots into your business to automate processes, there are a few things that you need to consider….

Banking 52

Banking Technology 2020 Blog 52

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