InMoment XI
AUGUST 24, 2009
In this blog post, the author discusses how if you listen to customer feedback, it can show you where and how to gain a competitive advantage, and even improve your customer loyalty and engagement
Service Untitled
AUGUST 6, 2009
I went to the drive-through at McDonald's not that long ago and had what had to be one of the most absurd customer service experiences I've ever had. The experience started off by me pulling up to the drive-through
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InMoment XI
AUGUST 24, 2009
In this blog post, the author discusses how if you listen to customer feedback, it can show you where and how to gain a competitive advantage, and even improve your customer loyalty and engagement
InMoment XI
AUGUST 24, 2009
In this blog post, the author discusses how if you listen to customer feedback, it can show you where and how to gain a competitive advantage, and even improve your customer loyalty and engagement
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InMoment XI
AUGUST 8, 2009
Surveys are a great way to collect information about people's perceptions, opinions, thoughts, attitudes, etc. However, the trick is making sure that you're asking your questions the right way in order to get the data that you need, as well as ensuring that the people who take your survey will all interpret your survey questions the same way. To help you get started, below are 12 qualities of good survey questions to keep in mind when writing your surveys. General
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
InMoment XI
AUGUST 8, 2009
Surveys are a great way to collect information about people's perceptions, opinions, thoughts, attitudes, etc. However, the trick is making sure that you're asking your questions the right way in order to get the data that you need, as well as ensuring that the people who take your survey will all interpret your survey questions the same way. To help you get started, below are 12 qualities of good survey questions to keep in mind when writing your surveys
Service Untitled
AUGUST 31, 2009
I know this is my second pro-Amazon post in a week or so (the first was this one: Amazon Thinks Ahead), but that's just a coincidence that resulted from me using Amazon a lot over the last three weeks or so
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