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AI-Human Hybrid – The Right Customer Service Chatbot Solution at The Right Time

TechSee

However, while AI has not yet become the answer to all our customer service challenges, the technology is moving forward at a rapid pace, and is en route to achieving the level of impact previously predicted. With all the AI hype in 2017, the customer service industry expected smart machines to truly transform the customer experience.

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4 CX Innovations Reshaping Your Next Road Trip

Oracle

Road trips are definitely better thanks to a wide range of apps, from automatic GPS to solutions for finding food, hotels, and gas anywhere en route. HudWay creates software and hardware solutions to make it safer to drive while using your smartphone. But looking at your smartphone while you’re driving?