John Paul

OCTOBER 22, 2018

Today, the automotive industry represents a major part of the Group’s sales, and is the second formal sector for John Paul, after banking & insurance. For example, the group works with DIAC (financing for the brands Renault, Dacia, Nissan and Infiniti France) with the relational programs: CLUB DIAC and CLUB Nissan Finance.

Automotive 40

Automotive Transportation Travel Banking 40

Customer Bliss

MARCH 30, 2017

And now, customer experience labs have come en vogue in the last couple of years. Some of their customer experience lab work is aimed at hyper-scaling that process so that finance, IT, and healthcare clients can have an answer or set of deliverables within a few weeks. Is design thinking the hallmark of this new Industrial Revolution?

Customer Experience 195

Customer Experience Banking Net Promoter Score Call Center 195

Circular Edge

MAY 6, 2022

If you’re a business owner or finance leader, you likely already know the “what” of enterprise resource planning (ERP) software: It’s a unified database and set of applications that brings together financials, supply chain, human resources, customer service and other data and business processes. Customer Relationship Management (CRM).

Financial 52

Financial Document Retail Sales 52

John Paul

JUNE 14, 2018

Amber Treshnell is the CEO, Americas for John Paul, a digitally-enhanced global concierge service providing brands and companies with customized loyalty solutions across the banking, luxury, automotive, travel, technology, and hospitality industries. Treshnell has driven transformative performance across a range of industries.

Banking 40

Banking Hospitality Automotive Leadership 40