InMoment XI

JANUARY 4, 2024

What is the Retail Customer Experience? At its core, the retail customer experience encompasses every touchpoint a customer has with a brand, from the first interaction to post-purchase engagement. But, there are more benefits to a well-crafted retail customer experience that go beyond customer loyalty.

Retail 260

Retail Customer Experience Social Media NPS 260

LiveChat

DECEMBER 9, 2016

So, what do you do to keep your customers engaged over the years ? Customer engagement strategies. Customer engagement is the process of actively nurturing and managing relationships with customers. One of the best ways to check if your customers are engaged is to use NPS ( Net Promoter Score ).

Customer Engagement 57

Customer Engagement Engagement Social Media Net Promoter Score 57

LiveChat

JUNE 8, 2015

So, what do you do to keep your customers engaged over the years ? Truly know your customers and tailor communication. “If If customers are the lifeblood of a business, then the database is its heart. If you deliver something atractive to your customers, you’ll keep them engaged.

Social Media 78

Social Media Entertainment Lifetime Customer Communication 78

SurveySensum

JULY 14, 2020

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132