CSM Magazine

AUGUST 7, 2020

Customer service skills may be similar from job to job, but managers with these 5 habits excel at motivating, communicating and coaching their teams. They separate ordinary from extraordinary customer service managers. Forward-thinking recognition and reward programs drive employees to perform better.

Exceptional Customer Service 59

Exceptional Customer Service Customer Service Management Rewards Programs 59

CSM Magazine

AUGUST 21, 2023

Offer rewards, discounts, and other incentives to customers who frequently shop with your brand. A loyalty program creates a sense of community and makes customers feel valued and appreciated. Offer Exceptional Customer Service Nothing beats great customer service when it comes to building relationships with customers.

Retail 52

Retail Customer Engagement Engagement Social Media 52

SurveySensum

JULY 26, 2023

Leveraging Technology to Tailor Personalized Experiences Nike , the sportswear giant has invested heavily in leveraging technology and data analytics to deliver personalized experiences to their customers. These programs will help you foster a long-lasting and meaningful relationship with your customers.

Customer Retention 52

Customer Retention Retail Social Media Loyalty Programs 52

SurveySensum

JULY 19, 2023

Why not ask the brands that are winning at retail customer experience? Create Engaging Reward Programs Leverage the Power of Virtual Reality (VR) Surprise Them With Pop-up Shops Be Socially Responsible Surprise and Delight! This level of interaction helps build a sense of community and strengthens the customer relationship.

Retail 40

Retail Customer Experience Social Media Rewards Programs 40

Magellan Solutions

FEBRUARY 28, 2017

Team up with an omnichannel call center – This generation demands exceptional customer service and a fast response, not just with calls but with inquiries made on social media as well. Mobile also lets millennials price-match everything, so you might want to introduce interactive discounts and mobile coupons.

Call Center 61

Call Center Omnichannel 2004 2025 61

Retently

MARCH 18, 2024

Harness feedback, discover the key customer service survey questions that can transform your support strategy, and make every customer interaction count. In this article, we’ll hand you the guidance and specific questions necessary to probe customer satisfaction and service quality. So, why do they matter?

Customer Service 141

Customer Service Net Promoter Score Customer Service Representative NPS 141

SurveySparrow

JUNE 19, 2023

Difference Between Good and Great Customer Service Experience Examples of Great Customer Service Experiences Why Understanding Your Customers’ Expectations Is Vital Your Go-to to Create an Amazing Customer Service Experience Wrapping Up What is Customer Service Experience?

Customer Service 52

Customer Service Net Promoter Score Exceptional Customer Service E Commerce 52