SurveySensum

JULY 13, 2023

For example, you can launch a CES survey to measure the ease of your customers with the payment process. – Request a Demo Now the question is which survey should you launch at which touchpoint in both Digital Retail Customer Journey and In-Store Retail Customer Journey. Let’s answer this question!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

For example, you can launch a CES survey to measure the ease of your customers with the payment process. – Request a Demo Now the question is which survey should you launch at which touchpoint in both Digital Retail Customer Journey and In-Store Retail Customer Journey. Let’s answer this question!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 10, 2023

Also, create a positive work environment where happy employees foster teamwork, innovation, and personal growth, going the extra mile to enhance customer satisfaction. Note: Building a customer-centric culture is an ongoing journey and not a one-day process. That’s the magic of leveraging technology for customer service!

Retail 52

Retail Customer Service Exceptional Customer Service Customer Centricity 52

SurveySensum

JULY 6, 2023

Gather customer feedback with surveys The best way to understand your customers’ needs is by simply asking them. So, launch customer feedback surveys. And the ideal way to do that is by gathering their feedback at each touchpoint across the customer journey.

Customer Satisfaction 52

Customer Satisfaction Retail Marketing Social Media 52

SurveySensum

JULY 6, 2023

Gather customer feedback with surveys The best way to understand your customers’ needs is by simply asking them. So, launch customer feedback surveys. And the ideal way to do that is by gathering their feedback at each touchpoint across the customer journey.

Customer Satisfaction 52

Customer Satisfaction Retail Marketing Social Media 52

SurveySensum

JULY 10, 2023

Also, create a positive work environment where happy employees foster teamwork, innovation, and personal growth, going the extra mile to enhance customer satisfaction. Note: Building a customer-centric culture is an ongoing journey and not a one-day process. That’s the magic of leveraging technology for customer service!

Retail 40

Retail Customer Service Exceptional Customer Service Customer Centricity 40

SurveySensum

MAY 19, 2023

More than often, customers are attracted to banks that value them and offer good service. This is where Net Promoter Score (NPS) comes into play. This CX metric has the ability to gauge customer loyalty and predict business growth. In banking, it is crucial to gauge customer satisfaction and loyalty.

Banking 52

Banking NPS Net Promoter Score Financial 52