3 patient experience problems that can be tackled with CX solutions
Qualtrics
SEPTEMBER 23, 2019
But also show what is at risk by not doing something. For example, one large communications firm embraced both the voice of the employee (VoE) and VoC and, as a result, saw its employee Net Promoter Score (eNPS) go up 60 points in one location. Its NPS went up double digits, too, as a result. How can I shift this?
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