Got Leaders? You Need these 6 CX Success Recipes
Customer Bliss
MARCH 3, 2016
Every leader I’ve ever worked with has asked for explicit actions that they can take to show their commitment. I call them ‘CX success recipes’ because to be successful, the steps for each competency need to be specific and easy to own. 6 Success Recipes for Competency 2 (Align Around Experience): #1.
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